I had 4 tires sent to your shop. It was a breath of fresh air to have a great service and customer relations with me. Thanks so much for the work that did in a timely and professional manner. Highly recommended.
TLDR: they lied about the appointment to try and get my business. Very unprofessional.I called last week to take a wheel off/on. The guy said you could drop it off today and weâll get it done end of day. I said this isnât urgent, Iâll just take whenever youâre next appointment is. He says Iâve got next Friday at 9am and itâll take about an hour.I book it. Call this morning to confirm my appt, the guy from today says itâs marked as a drop off and heâll get it done by end of day. Not sure how you screw that up. Made it very clear Iâm not looking for a whole day drop off. Waited a week for nothing when I couldâve got this done elsewhere.
I have been going here for almost two years. What a mistake. They are essentially a jiffy lube in disguise. Mechanic Todd seems to lube and go and list the whole inspection is done.I have had 2 vehicles go through there for regular maintenance and inspection. The first one a 2011 compass they recommended a shock be replaced. After lifting it in my five way I see the entire subframe is spill where the shock is to be replaced.2011 equinox 3 oil changes 9 month's I now have my brakes are all the way down to metal on metal. Front control arm shot at every point. And false records to carfax of trie rotation and inspection.I commonly let them know I'll repair the problems myself just need a honest diagnosis. Turns out they don't offer that.Really took my faith out of modern day mechanics.
They were open on the 4th and able to get me in last minute without an issue. Repaired an oil leak quickly without it being extremely expensive. Overall they were kind and helpful too. Definetly recommend them.
Roger, at Car-X got me all taken care of and even got in the same day. Honest, quality work and great customer service. Five stars all day.
They lured me here with coupons for an oil change, then told me my fairly new tires should be replaced soon and my brand new battery was almost dead.That smelled fishy, so I went to another oil change place for a second opinion and two different there people said my tires were fine and my battery had almost full charge.These guys are incompetent at best and a scam and worst. Never coming back here.
My battery died unexpectedly while I was at work. I understand that auto shops can be pricey, but I paid $435 to replace a battery..AND THAT WAS AFTER A $30 COUPON WAS APPLIED. Unfortunately, I was in a tough spot, so I had to pay. I felt taken advantage of and I will never use a CarX shop ever again .
CarX had the tires available Thanksgiving week. Competitive price with great service. Second time this location has bailed me out of tire trouble.
My son went in for an oil change and got charged 119 dollars. I called and ask why so much. They said because gas went up. Thats way over my buget. Will never go there again.
Over $50 to reseal and air up a tire. Asked if it would be done before noon before dropping off and they said it would be done in the morning. Called multiple times during the day and they finally finished it late afternoon. Will not be back.
Got the job done quickly at the end of the day and squeezed me in at the last.minute before a road trip to Brainerd. I appreciated the service at 5:15 pm on a Thursday night.
Had a leaky valve stem that they were able to get replaced for me for around 60 bucks. I will be trying them out again soon for a bit more work, as my normal mechanic of 15 years is almost a 2 hour drive from my new residence. Tough to find trustworthy mechanics these days, so as long as they stay on the level, they can have my business. I always edit my reviews for frequented businesses, so hopefully only.more positive things will follow.
Great job, and some of the nicest people ever. Thank you Rodger!
My catalytic converter got swiped and Car X got a new one installed by the next day. Always awesome service. I brought my previous vehicle to this Car X for everything from oil changes to new tires and brakes. I have never felt like they tried to sell me any unnecessary services and they have always been fast and friendly.
Avoid this place! I asked them to take a look at my brakes because they were grinding. Guy gives me a call and tells me the brakes "look great, lots of life left on them."After a week of driving around with brakes that are still grinding...I bring the car to another autoshop. They other autoshop sends me a picture...my brake pads are NONEXISTENT. What would posses them to LIE about this? I will happily never bring my car here again because clearly they have no idea what they're doing.
I pulled in with a flat tire near end of their hours and they fit me in and patched my tire. Excellent customer service!
I had a leaky tire and they told me to bring it in and it would be done in a few hours. Turns out they were very busy that day and the repair was delayed by an hour or so but still same day. They were very apologetic and did not charge me for the service because of the inconvenience. Very professional, very friendly, very helpful and great same-day service. I will definitely be using them in the future for auto repair needs. Thank you Car-X!
I paid $1900 for a power staring replace. this was not done. they tell you to call corp. this just a 1800number to empty voice boxes. dont take your car here. go some where eles
Roger was great. Gave me a ride home and made the whole experience effortless. The whole experience was super convenient and not of the norm in todays customer experience. Thanks to Carx and it's great to not have grinding brake noice anymore.
I called to confirm pricing and how long it would take to fix my vehicle. When I took it in to get it fixed, the cost ended up being about $200 more and took an hour long than they said. They said the reason it was $200 more than originally quoted was because if they replace part A, they also have to replace part B, but that was never mentioned until it was time to pay. They said the reason it took an hour longer was because they were waiting for the part to arrive at the facilityâ¦.. I made the appointment 3 days prior and they still didnât have the parts in?
Had them install a hitch bar to my car which isn't one of their standard services, but they were happy to do it if I supplied the bar. They were quick and friendly as always!
I used to sell and install tires. The manager charged me an additional $90 above the $99 is already paid and when I asked her mumbled something about valve stems and tpms, as if he thought I wouldn't know what he was talking about. I didn't argue with him but I won't be going back and I'll tell anyone who asks not too go there either. Great way to lose business over a fake $90 charge, I hope it was worth it.
Quick and easy diagnosis. Knocked out the diagnosis and repair same day. Kept me informed through the process. Super kind and professional staff.
Excellent service, nice people. Car runs much better now after being worked on there.
They were quick to respond to me with updates and flexible with dropping off and picking up. Great service. I never really had a set shop I brought my car to, but I found one.
Richard is amazing he was so helpful I really canât express how great the service he provided was. It was a horrible snow storm and I was trying to make my way home from work. My windshield wipers were terrible and there was no way I could make it any further I seen the car X sign from the freeway so I stopped there hoping to get new wipers changed and Iâm so thankful that I did. Thanks to Richard and his team I was able to get back on the road quickly and safely!
I am so thankful that I just happened to pull into their parking lot one day! My car was having issues when it got pretty cold. It would kind of chug and not want to accelerate very well from 0-30 mph and it had issues switching from 30 to 40. The check engine light would come on and go off. When they did their diagnostic it was a MAP sensor. They swapped it out for me and gave me a good deal. The car ran beautifully the next few days. However shortly after it began having the same issues. I happened to be right next to a Hyundai and they noticed some wiring issues that were damaged a long time ago. They could tell because they were corroded. Hyundai quoted me $1000-$5000 to fix these wires in the harness! I could not pay this so the man at Hyundai soldered one wire for me. I took it back to Car X to get a second opinion. Richard took a look at it and said the issue was fixed! There was no other corrosion, everything else was completely fine! He was adamant I did NOT need a whole new harness as Hyundai was saying. I have to admit after fixing the one wire and the new sensor my car is driving like itâs old self. Zippy! So Car X saved me from spending money on an unnecessary $1000-$5000 repair! I absolutely appreciate the honesty and not taking advantage. Richard and his team are very caring and friendly. Felt like Iâve known them a while. I will be back! Thank you!!!
I first went here through Amazon to get tires on my truck. Fast and efficient, Car-X was done with my vehicle when they said they would be. Awesome place already been here again to get some things fixed and they have been nothing but helpful. Richard I believe is the store manager and he is a very nice guy! Good place to get work done for your vehicle!
Richard and the team were awesome to work with providing excellent customer service and prompt turnaround time. In less than 24 hours of my phone call to drop off my truck having battery and starting issues, the guys had it fully operational and back on the road. I have also taken this truck and a previous vehicle here for maintenance and repairs. This shop will always give you an honest, truthful assessment and has very reasonable prices. Another example of this is when I had a complete tire blow out on the highway driving to work in the morning. They helped put my worries at ease and had my car ready to roll with a new tire the same day. In my 2 plus years of vehicle service at this location, I have always left extremely satisfied. You can count on these guys to go the extra mile and provide best in class quality and work.
I brought a Corolla here for a pre purchase inspection, Richard and Doug had the vehicle in and out within about half an hour. They provided me with a full report of the vehicles condition and took the time to explain to me their opinions on the value of the vehicle and how I should handle the purchase with the dealer. I don't live around the area so I probably won't be back very often, but I really enjoyed my experience here.
This is by far the best service center I've ever been to for any vehicle I've owned. The staff is super friendly and very knowledgeable.
Came in with a flat tire, turned out to be a dented wheel as well. Richard took the time to put on the spare and walk me through what I needed to do to fix the problem. Didnât charge me for the work or the advice, great guy and an awesome team!
Fantastic service and honest staff. Walser Jeep in Hopkins told me I ABSOLUTELY needed all 4 brakes done- pads AND rotors on my vehicle with only 80,000 miles on it. ($1200 job at the the dealership)Took it here for inspection and told them I was pretty sure it at least needed rear brakes, but turned it doesnât need brakes at all. So thankful for the friendly and honest staff and will be bringing my car here from now on for every single service. Thank you!
One of our work vehicles broke down on 394, we had it towed randomly to this shop, the repair bills were quite expensive so I was obviously a little nervous. I had them email over a copy of the estimate to our local repair shop. Everything checked out. It also ended up being quite a bit cheaper than originally estimated. Richard was extremely great to work with and very trustworthy. Highly recommend this company
The guys here were great! I got out of my car across the street to go into a restaurant and heard a loud hissing... I had ran over a nail in the construction zone on Louisiana. I don't live anywhere around there and knew I had to get it fixed immediately. Went across 394 at 5:45 and they were so nice to get me in right before they closed. I was so lucky! Thank you again! I really appreciate you guys.
I had what I thought was just a leak in my tire, hoping to get it patched; just as they were closing. Kindly enough they said that they'd fix it up and and stay a bit later. Unfortunately there was a tear in my tire and it couldn't be fixed. Thankfully they had the right sized tires and stayed even longer to put them on. They were nothing but kind and went out of their way to help me out, ensuring I could use my vehicle.
We got a flat on the freeway and barely made it to the shop. They were able to get us in quickly and patch our tire so we could go on our way. Everyone we worked with was professional and friendly & we wouldn't hesitate to go there for future service.
The best experience I have ever had with any mechanic!Very honest and even showed me what was wrong so I understood what they needed to do to fix it. The man that helped me at the front desk was completely up front and friendly. This will be my go to place whenever I have car trouble or need basic car maintenance!
I have been going to this Car-X, for quit sometime know. I have and would recommend, this car-x to anyone that would need amazing services! Because, that is what you are going to get from, James, Roger and Doug! I will not let anyone else work on my 2010 Ford Escape. You will always get treated fairly and they all are very good at what they do! Most of all you will always be greeted with a smile and good conversation! So James, Roger and Doug thank you for everything you do and keep up the good work. You have a customer for life with me. Cathy Quarterman 😄
