Alicia the store manager is so professional and respectful to all of the customers. This is a small location but they work really hard and do great automotive repairs. BIG shoutout to angel for working on my car with only one technician on board this young man and his work ethic are unmatched. Would recommend to anyone looking for car work.
The store manager Tim and Assistant manager Alicia are fantastic. Alicia is always polite and helpful and Tim walked me through the process of getting my tires balanced and explained what the issue I was having and saved me a bunch of money on a bad quote from Pep Boys.
1st time customer, long time relationship. Customer service was through the room and very friendly even at 7:30 AM. Job was done quickly and efficiently.
Came for a wheel alignment. But when I got there the manager showed me that I will need 2 new tires before they can do the alignment. At first I thought theyâre were just trying to get some money from me butttt they did the COMPLETE opposite. I walked out getting 2 brand new tires, a wheel alignment & an oil change for under $300! (only took an hour & a half) Granted I did have a Groupon for my wheel alignment but the employees were great & REALLY helped with saving me ALOT of money. They didnât hold back any of their sales or promos going on which really helped too. I also had to come back because I had a tittie in my tire & they fixed that with no problem. Definitely told my family about them & will be returning.
I donât write reviews often but I HAD to!I came in to get some last minute work done on my car and Frank Leggs was AMAZING!!! He was super duper knowledgeable and amazingly helpful! As a young female, Iâm always apprehensive about going to auto shops by myself. Iâve heard so many horror stories about people getting taken advantage of but I was made to feel like family from the moment I walked through the door. I will certainly be back with all my car needs.
They are fabulous! Blew a tire, they were my first call. Alicia (sp) got all my tire info, ordered replacement tires for same day delivery and they had my car ready to go before end of same business day. Great team, great service and great results.
I had a wonderful experience at this location. Iâm tight for cash and I found a Groupon for an oil change so I took advantage of it. This was my first experience here and I WILL be coming back. Everyone was amazing. Entire staff was friendly, professional and attentive to each and every guest to walk through the door. They took great care with my car too! Good Customer service is rare these days and they aced it. Coming from someone that works in hospitality I was blown away and completely content with the service provided. Thank you !
Very professional place of business. Sophia was nice and patient with all my questions. The mechanic is straightforward. Although they were not able to complete the repairs because it was something that needs to be completed from dealer. I appreciate their professionalism throughout the entire process. Would recommend
Starting your Friday home from work with an EXTREMELY flat tire isnât the best way to start a weekend, but because of my experience at CarX today, it wasnât as bad of a headache. I called and told them my situation, and they said to drive slow - Iâd be next in line for a quick check of my tires. They were able to show me that there was a hole in my tire, and they patched me up good as new! The price was only $35, and I had such a wonderful conversation with Melissa (I think!!! Sorry!!) that the time flew by. I was able to make it back home from work before date night. I sincerely appreciate the fast and honest work that I experienced tonight! Thank you!! (Good luck to your son and your daughter! Thanks for the great conversation and for making this such an easy situation!!)
Took wifeâs car in brakes was pulsing when pressing peddle was told by Mazda it needed pads rotors and calipers and wanted big money and was gonna be like 5 days for parts . car x drove analyzed it called me and I had them change all pads and rotors front and back and had car back in a few hours . now brakes are like brand new thank you car x will be bringing you more business and thanks again 5 stars in my book !!!!!!
Took our 2007 Buick Terraza wheelchair van in because it was acting up and would stop arbitrarily. Also, the engine light was staying on. This van gave us a good 16 year run, these types of vans are extremely costly, so weâre grateful. We went in to this CarX for a diagnosis specifically because on a previous visit to ask for some air to lift our lowered floor van, personnel here were kind and attentive. Well, this morning, we received the same, caring, honest and supportive service. Unfortunately, itâs time to seek a new vehicle because the risks definitively outweigh the benefits. Kyle, Sofia and staff were generous and forthright, we are glad we returned to this location and feel comfortable recommending this CarX.
Sofia Delgado IS THE BEST STORE MANAGER and A lifesaver!You can truly tell when people do something to help others from the bottom of their hearts. SOFIA AND HER STAFF at Carx are truly just that! They helped me at the last minute and cared about my safety!! Genuine people with honest and caring hearts. If anyone needs car service of any kind I recommend anyone to go to them!Best in the area, you won't be disappointed with their service...
This is by far one of the best locations to take your vehicle to they are professional kind which is hard to find these days and very good at explaining in detail what is wrong with your vehicle and what it needs Sophia is especially kind to me every time Thanks for your awesome service.
Wonderful people who helped me in an emergency. They were so nice. Friendly and professional. Reasonable...no hidden charges. Couldn't have asked for better service.
Overall best experience at an auto shop. Went in for a battery charge problem and ended up having the most friendly staff Iâve ever seen! They were very kind and I ended up not having to pay a dime!
Great service here! they did my oil change quick and was very friendly. Highly recommend!
I have had my car worked on here 2 times. Wow! What integrity! They get A+ from me. Thank 😊 you....All the staff from Car X.God Bless you 🙏 ❤️ 🙌 for being honest. They tell the truth here!
on our way from Chicago to Ohio we started to experience some car trouble and these guys really saved our trip. Sofia at the front was very friendly and professional. Kyle, who worked on our truck was very knowledgeable about his work and had us back on the road within 2 hours! Great service and reasonable prices.
We were traveling from Chicago to Michigan when we experienced overheating on our right front wheel. We had 2.5 hours to go and we HAD to get this fixed before finishing our trip. We luckily found CarX in Whiting IN and Sophia there took good care of us. She was professional and took time to explain everything to us and got us back on the road within 3 hours. This cooks have been a lot worse so we are thankful for her and her crew at CarX. Definitely recommend them over other auto shops!
10/10 will come back again. The staff was super helpful and very knowledgeable and they really do their due diligence on their work. They treated my car very well and were super friendly the whole time and gave me great advice will be coming back for more service!
My tire burst in front of this business and it cld NOT have happened in a better place. They had me in and out and on the road in minutes. Quality work and fair prices explained. I'm glad our nice town has a trustworthy shop like this!
These guys are awesome! Brought my car in later in the day for an issue I was having. Didn't know if it was major or minor. They figured it out and were able to fix it easily and because of the nature of it, didn't even charge me. I've never had such great customer service. I've brought my car for oil changes and alignments too and always satisfied. Thanks again for your help today!
Sofia & the staff were very professional, courteous, friendly, helpful & knowledgeable.They made my 1st time visit there greatThe waiting area was clean & organizedIâm very pleased with the service, staff & my overall experienceI will return for additional services in the futureBlessings of thanks to all of youHappy Holidays🎉🎊🎎🎄🎁🤶🧑🎄🙏🙏😊👏🏽👏🏽👍🏾
Best shop around! I brought my vehicle to the dealership for repairs a month prior and they were going to charge a few hundred to fix a rattling sound. I declined the service at the dealership. Today, when I brought my vehicle in for an oil change, I asked to get the rattling diagnosed. I was told that a panel was loose and they secured it. Sure enough, the sound is gone. It was so refreshing to bring my vehicle in and not have employees try to upsell me on services. If you're looking for quality work from a trustworthy shop, this is the place to bring your vehicle. I'm not local but if I need work on my vehicle when I'm visiting again, this will be where I go.
I've been coming here for many years....and they always serve you with a smile..if you need the smallest/biggest thing done they will go out there way to make it happen... I would definitely recommend coming here❤
My window was broken and i wasn't able to afford it. One of the mechanics hear found a way to pull the window up and tape it up for me in about 30 mins. Itâs a temporary fix but i will definitely will be back to get it fixed. 10/10 experience!
Popped in from getting gas and needed wiper blades changed. They managed to squeeze me in amongst the 7 orders they had already at 9AM. Kind friendly service. I'll definitely will be back!!!
Never disappointed when I go to this Car-X. They get me in and out as quickly as possible. I'm about to get my oil changed for the 3rd time at this location and I know that the work is going to be done like it is supposed to be done. The best at what they do!!
Great service, fair price and good honest mechanics. Will be taking my car back for sure for any problems I have in the future.
Got a flat on the way to the airport. Called Mike and his team at car x. They stopped what they were doing to help get us back on the road so we wouldnât miss our flight. Thank you so much to you and your team. You guys are AMAZING!!
Car-X in Whiting, IN is the place to go for your auto repairs. From the moment you walk in you are greeted by the always pleasant and smiling office manager, Sofia. The mechanics Kyle #1 and Kyle #2 are totally knowledgeable about all things "cars". They always call me to review their mechanic's diagnosis and repair estimates, prior to commencing any work. I appreciate their honesty, repair turnaround time and quality work. My 2004 Toyota Tacoma runs smoothly because of their excellent mechanical work. Thank you Car-X team.
The team at Car-X provided wonderful customer service and made me feel very taken care of, always going a step above my expectations. The company that I initially had for towing delayed and I had to end up canceling, but Car-X was extremely accommodating, referring me to their towing person (who was extremely professional, nice, and speedy) and even staying open a little longer than their hours to make sure I got my car in. They were extremely thorough and did a fantastic job fixing my car up, even though there were a bunch of challenges with it. Mike, Sophia, Kyle, and Nate were extremely helpful and made my experience a great one.
I always feel they're honest. I don't feel like I'm overcharged. They're not condescending to a female.
Went to Car-X Auto Service this morning for a walk in Oil Change on my way to work. Just wanted to say they were awesome! They were all friendly, and I had a great conversation with the Manager Mike while I waited for them to get to my car. Only took about 20 minutes for them to check out my car only to find out that I wasn't actually due for an Oil Change yet. Even though I did not need anything done yet they still checked all the fluids under the hood of my car and checked my tires. I was honestly surprised by the great customer service I received at this Whiting Car-X Shop. This will be my go to shop for any repairs. I want to Thank this Car-X team for their quality customer service.
The best car doctors in NW Indiana. You will always feel confident and secure as you drive away after your service. Mike will always take his time to talk to you even on his busiest day. Thank you to all, you are the best!
Earlier today I went to the Car-X in Whiting Indiana with a friend and could not believe the service she received. She went to get an Oil Change and they did a complete check on her car and found a few other things that she needed to get fixed. I was amazed at the customer service that we received there. I definitely will be taking my car there. Place is nice and clean and for being a auto service place I couldn't believe how clean their bathroom was.
Amazing experience. They helped me out in a jam when my tire blew. Great service. Awesome attitude. If there were only more people in the world like this...
Great customer service! Originally went for an oil change and to check if I needed new brakes! They gave me a full check under the hood provided like window wash, power steering and gave me a tire rotation. They also let me know that I didnât need to change my brakes which was good news saving me money! Great place to take your vehicle.
