I came here for a brake job a few months back. My brakes gave out on me, and it was very scary. These amazing guys in here reassured me that it would be alright. They couldnât get me in right away because they were very busy, so they recommended going to other shops nearby. I wish I could have given them my business because they were so so kind and genuine.Today, I came in for an oil change and tire rotation. Kevin and the staff were kind as always. They would never ever sell you things you donât need. Thank you guys for being so kind. Youâre the best!!
We had problems with the power steering in our vehicle. Our daughter had Car-X look at the car and give us an estimate. We contacted them to see how quickly they could work on the car and they got us in the next day. They worked on the car and had it back to us quickly. Now the best news! They found that they were able to repair our car for much less than originally quoted. Great service, courtesy, honesty topped with fair and great pricing equals five stars. Can't say enough good thingsabout them.
I must say, the respect, care and courtesy I received was far beyond I have ever received in my car care history. I felt welcomed, I was offered something to drink, while I waited for my car and I was also Informed of services I should check on in the future. I really appreciate the staff going above and beyond to make me feel comfortable and handling my care with care, I drove away feeling good about the whole experience, I definitely will be back for more services if needed.Thank you!!!
Wow! These guys are phenomenal!! A big box tire company screw up my rims and chipped the paint off them also with stripping 3 lugs nuts. Patrick and Austin were super heroâs and stepped in to fix the big box tire companies screw up! If youâre looking to get work done on your car you must come and see Patrick. He was pleasant and very respectful of the situation that happened and took care of me just right!Thank you Patrick!
I initially worked with Patrick to discuss options and scheduling. Easily scheduled brake service for one car and ordered tires for another car. They checked the brakes on my first car and even went for a drive with me so I could show them my concern. They reviewed the situation and together we agreed that nothing was needed and I left with no charge. The following day I got tires installed on my second car and it went very well. Nice tires, easy scheduling, and no concerns. They also helped check my spare tire upon inquiry. Friendly staff. I will go to CarX Eagan for future service. Thanks!
The manager was rude and condescending. In addition after our tires were acting funny. We took to another place carx1 did not secure the tires correctly. The lug nuts fell off as they did not tighten them correctly. We were lucky our tires did not fall off while we were driving. When we called the manager was rude and condescending again and never followed back up as promised. I submitted a complaint via the website and never heard back.
I accidentally called this location, trying to reach another tire installation business in the area. The representative, Patrick, was exceptionally nice and understanding when I told him I made a mistake. However, the other location couldn't squeeze me in today and, as I got out of my car, I realized I also (fortuitously?) had a nail sticking out of my tire! I promptly called Patrick back and he said he only had two employees working today and they were pretty booked... but heard my sob story and told me to come on down. He was genial, incredibly helpful and I got my tires switched and patched without any issues. I sat in comfy chairs with free wi-fi while he and his colleague worked their butts off to get me out of there as quickly as possible. Will absolutely be back. Fabulous service. Thanks again, Patrick!
I never leave reviews but I had a great experience here getting a battery replacement and oil change. Al and Patrick really went above and beyond to make the shop a comfortable spot and ever gave me some pointers on general care of my battery. From dropping my car off in the morning to when I picked it up in the afternoon, the teamâs attitude was all positivity. Thank you both!
I visited Car X today and had wonderful service. Patrick the assistant manager was so kind and helpful . I left with tears of joy. If you need your car repaired I definitely recommended this Eagan location. I bet you leave never wanting to go anywhere else. Thank you CarX for having great caring staff
I never review....unless its special. Frozen windshield washer fluid. Traveling north and need this resolved. Car-X opened a bay to thaw me out. These fine folks got me out of a jam and all they charged was a thank you. It's the kind of service that makes me feel good. This gets a thumbs up 5 star review. Feel confident these guys will treat you right!
Do not visit this shop. I was sent here for an engine replacement and a couple minor things. They had my vehicle for over two months, after waiting 2 months for parts. They never communicated with me. Phone calls were never returned. When they promised a call back in 35 minutes, I waited 2 days to call them. Every time I did call they told me they had just finished something on my vehicle and were "just about to call." They never even looked at the minor problems, but told me they couldn't figure them out and I would have to go to the dealer. When I finally got the vehicle back it was worse than when I brought it in. They sent me to a dealer, for me to pay out of pocket, to finish the work Car-x was already paid to do.
I called the shop stressed out and in panic mode when my caliper blew on the highway when I pushed my brakes further than I should have. After limping it there, Noah, the other friendly service advisor (canât remember her name), the technicians, manager all played a part in making it an outstanding and speedy/efficient.. I explained I was hurting a bit for funds and they added an additional brake pad coupon to make it sting a little less. Iâm extremely satisfied with the results, I can stop again! From first contact to getting the keys back, it was an excellent customer experience. A big thank you to everyone involved in getting me back on the road. I would recommend this shop over any repair shop Iâve dealt with in the past. 10 stars.
Probably one of the best, if not the best, experience I've had at an auto shop. Al, the main guy that helped me out at the front desk, was super friendly and welcoming. My car started acting up that morning on my way to work and he was able to get me in later that same day and was able to get it all fixed for me by the time they closed. I can't remember the Mechanic's name, but he worked so fast on my car, it's been running so smooth since! There was also this other gentleman that asked me if I had been helped already while I was waiting. All the guys here are super friendly and attentive. If I lived closer, this would definitely be my go-to shop for sure.
Every time I have called here and asked if I could have my cars looked at, theyâve always been able to take me day of right away or a couple hours after. It might not be the same for everyone but in my situations it has worked out great. The new manager is really nice and very customer service centric as well as all the other employees. Iâve always recommended this shop to my friends and family and they also have high praise. If youâre looking for an honest shop to have your car diagnosed or serviced, then come here!
Had a great experience at Car-X. Worked with the manager PJ who you can tell really knows his stuff and cares about the cars. As the manager you can tell he understands the difference between whatâs good and bad for your car and will treat your car like itâs his own. Overall I feel very confident that I was in good hands and will go back for my future repairs.
Great service. Made the appointment. The car guys were ready for me. I read some magazines and my car was done very quickly. I have been going to Car-X in Eagan since 2008. Always been a happy, satisfied customer. All 3 cars were happy also. - jean B
They have gone out of their way to give me the best deal and quality workmanship. They have even gone as far as explaining how to fix little things myself to save some money. Excellent service. Highly recommend.
This place is TOP NOTCH!!!!! I lost my wiper blade on my way home on Yankee Doodle road during a SNOWSTORM!!!! I walked in to Car X and there were 2 managers on duty! They both worked to find the best solution for my wiper since they didnât have the one my car required!! I appreciated their friendliness and professionalism!!!! I was in a bind and they both said, âwe are happy to help!! This is what we do!!â My emergency, became their emergency!! Thank you Gentlemen!!!! You MADE MY DAY!!!
I had a punctured tire and went to 2 shops before this. Both of them didn't look and said flat run tires cannot be repaired.I googled and found that it can be repaired if its running with air pressure which was my case.I went to this shop and NOAH checked the tire and be repaired and gave the appointment. And they got it repaired as promised.The service was quick and no hassle.Thanks Noah and CarX team !!
From the minute I walked through the door they were kind, courteous, and listened to my concerns. After dealing with a vehicle that was still plagued with issues cats by a hit and run driver, it was nice to finally have it working the way it should again. I will definitely be back, and soon to deal with those brakes as well as shocks.Wish i could give more than 5 stars!
I love this shop. They are so helpful and friendly and get you in if at all possible. Noah is awesome!
Noah was excellent! Great customer service, terrific value!
We came in today (on Labor Day of course) with a rusted-on license plate that we had really tried everything with. Noah dropped everything to come to our aid, and figured out a creative solution for us. He did it completely out of kindness, seeing our frustration at being defeated by rusty bolts, and sending us on our way in just a few minutes, free of charge. Super friendly, so professional and such a welcome relief ... on a holiday nonetheless! Thank you, Noah!!!
The personnel was always kind and efficient in getting the task done, as well as assisting me in dealing with my insurance company. They come highly recommended from me!
I called in needing help with a head light on my car and Noah told me to come in. Right when I arrived he was ready to fix my problem. They did a great job and provided awesome service. I will definitely bring my car here next time it needs to be fixed.
An excellent shop. Noah at the front desk went above and beyond to help me with my tires; he even helped me arrange the tow. The pricing was fair, service was quick and knowledgeable, and they even diagnosed and fixed my air conditioning problem at the same time. I did not feel talked down to like I have in shops before. I will be making this Car X my regular shop.
My husband has a mustang GT that needed new struts(?). Since he is currently deployed I decided to get them fixed for him as a surprise. However, it is a standard transmission so I cannot move it. Noah came and drove it to the shop for me while I followed in my car. When it was done he drove it back home for me too! He also helped me put a window decal on it, which I donât believe is in scope of what this shop does. He is amazing and this was one of the best experiences Iâve had at a car shop!
Great to find people that care! I pulled in with a heat shield dangling that I couldnât pull off on my own and Noah came out and got it off within a minute! It seriously made my day to come across someone so polite and with a willingness to help! That is the best customer service Iâve received dealing with my car ever!! You gotta stop in and let them take care of you too! Thanks Noah, you are the man!
I went to the Eagan location and received fast courteous service. When i called later with a question, i was treated very well even though the shop was closing. Will definitely continue to bring my vehicles.
Took my car in to them that had been sitting a while. Noah walked me through all of the maintenance and repair items that my car needed, showing me which parts were bad and why. The price was very reasonable and they got everything fixed same day. This car has never driven so well since I have owned it. I definitely will be back.
Definitely the place to go for fair honest service. To many places only care about getting a high dollar ticket. Noah was super knowledgeable and honest with me about my vehicle and didnât try to sell me 6 things I didnât need like most other shops in town. Rob and Scott are very skilled mechanics. If you need service on your vehicle this is the place to go!
Response 12/1/2020: Declining to contact the owner. This review was done after the contact with the owner/manager on 11/30/2020. They need to set things right before I talk to them again.-----Previous owner had great relationship with my father. Unfortunately, that courtesy was not extended when the ownership changed.. New manager/owner is absolutely transactional. Will not recommend doing business here.They lost dad's car key back in August. And had the gall to warn him to remove the car. They responded by towing the car. Now, the tow company is racking up bill. Watch your back when dealing with this new owner/manager.We spoke to the manager. His comment: We stand by our decision.
Fantastic Customer Service! They explained everything and were so polite when they called and when I picked up my car! Most places will try to nickle and dime you, but they told me what things could wait a while and what I needed to get done ASAP.
I've been going to this shop for at least 4 years and have had exemplary service. Shawn is upfront and knowledgeable about costs and diagnosis. I don't have to worry about any hidden costs. They are sure to go over my options for any repairs or tune-ups to fit my financial and vehicle needs.
i ordered tires on amazon to be installed at this location. the installation went well and i am thankful for that.however, the interesting part was when i requested a receipt for the alignment that was supposedly performed. the manager told me the printer didn't work so it didn't give a print out, but he was right next to the car when the alignment was performed. i asked how long the printer wasn't working and he told me two weeks. i asked if anyone else complained but apparently i was the only one. i asked when it will be fixed, he told me next week. i asked to see the computer reading and he told me the computer doesn't save those number. so we agreed that i bring the car, it gets lifted, and i can verify the measurements. i brought the car the next day, 40 minutes later, he brings me a print out of the alignment and tells me how much time he spent the previous night fixing the printer. for a car that was supposedly aligned the day before, it certainly wasn't showing as such on the printout (prior measurements)avoid this location but if you don't, make sure you are getting what you are paying for.
Great service. I was told it was going to take 45 minutes for an oil change and it took exactly 45 minutes. I'll definitely be going back again. Thanks Car X employees.
Shawn, the owner/manager is amazing! His team including Jake are true experts! They fixed my car very well and now it drives like a new vehicle. I stopped in their shop to find out if they could do a full synthetic oil change - yes- very quick service. They are honest and ethical people, and I really appreciate that! Thank you!
I was just in there getting my brakes looked at as I was quoted at another place that I needed rotors, brakes, and struts, but Car X saved me a lot of money right now saying my brakes are good!! Thank you for your honesty. I will be coming to you guys from now on.
I just picked up my Car from the shop - the car looks great runs great - they did all I asked and even advised that I did not need some of what I thought I needed. The car was done sooner than expected and the customer service was great! They have won my business. I will be back.
I have been going to Car X for some time now, and will continue to do so. Shawn and his staff are great. I'm always able to get snuck in quickly, and the service is done within a reasonable amount of time. The work is done right, and at a very fair price. Would highly recommend.
Quick service if you have an appointment. Staff is knowledgeable.
Good service. My dad used their service for many years. That's how I got to become their customer.
