Had an amazing experience here today. They picked up the phone immediately and were very helpful with pricing and services provided. Steven helped us out at the front and was able to squeeze me in right before closing. Not only did they go past their closing time for me but they also took me in last minute on a holiday. Customer service is top notch here and it really felt like they were looking out for me. I will be coming back here the next time something comes up. They have a new customer for life!
EXEMPLARY SERVICE! I had the pleasure of dealing with Bob today when I brought my car in for an oil change. I lease my car and am not responsible for routine maintenance. An issue (not Car Xâs fault in any way) arose in getting the approval for service, which complicated a routine service that I expected to be a quick thing.Bob handled the disruption with grace and made sure I was able to get my car serviced and not spend all day going back and forth on the phone to get everything squared away. Not only was he kind to me, but I also watched him interact with several customers, and could see that he makes a habit of treating everyone with kindness and grace. Sure, many places offer oil changes, and Iâve never received the level of care and hospitality that I did today. A+
Steven is an absolute hero! Not only did he save my butt when my wifeâs car died he provided incredible customer service, car service, and expertise. The staff is friendly they provide you with ACTUAL inspections and on top of all of this they treat you like a human and not an opportunity to get money. I wouldnât take my vehicles anywhere else.
I ordered Goodyear tires online, I followed the prompts but when I went to Car-X Bob pointed out they were not compatible and was graciously offered to provide the right tires.I called Goodyear and Amanda the CS rep was understanding and offered full refund.On the whole Car-X solved the issue and made me a happy customer and I have decided to make them my go to for all my car problems.I appreciate them and highly recommend for all car service needs.
I was recommended to visit this Car-X location after receiving unexpected news regarding maintenance needed for my Ford Escape. Bob and his team were extremely helpful and efficient - completing all the work on my car (+ more that they felt should be fixed/updated) in just one day and for $1000+ cheaper than the quote at another local car maintenance shop. I will definitely return to Car-X for any future work I need on my car.
The best mechanic on the north side of the city. The customer service is phenomenal and they are always straightforward. If you think you have an issue, they will take the time to not only look at your vehicle but also test drive it and figure it out. They give you a heads up on what looks like it will be needed in the near future and work with you if your budget wonât allow for everything to get done at once. They prioritize the most urgent and tell you what needs to be done next when you get paid again or can afford it.I have been coming to this Car-X for nearly 10 years and swear by this auto repair shop. They have helped me with everything on a variety of cars over the years including an â04 Honda CR-V, â11 Mitsubishi Outlander Sport, and an â03 Ford Taurus.They are friendly to everyone and legitimately treat people with the same respect across the board. Whether you are a guy wearing makeup and high-waisted shorts, a woman wearing business clothes, or someone wearing a sports team from another state- I have seen this over and over that they will greet you with the same respect when you walk in and provide the same pricing and service. I cannot stress how much this matters, especially at a car repair shop!Thank you Foster & Western Car-X team!
Bob is AMAZING! I have been coming here for over 15 years with a couple of my cars and have referred several people here who have also had great honest service. What I love about Bob and his business is he is honest. He will tell you what you need now, if you don't get it fixed and its dangerous to drive and explain to you WHY you can't wait to get anything fixed OR if you can wait to get it fixed how long you can go before repairs are needed. He will also refer you to another business if he doesn't do the repairs you need. He has no problem referring you to a reputable place for what you need if he can't do it. He has often waited for me if he was closing. He is kind and his business ethic and honest character speaks volumes! I HIGHLY recommend Carx and will continue to come here!
My accessory drive belt snapped on the road and destroyed my tensioner, Steven was kind enough to let me push my ford escape on their lot right as they were closing, told me theyd call in the morning and order all the parts, Bob walked me through the details and checked me out in less than 24 hours, time is very valuable to me as I am a full time student currently working two jobs so every hour counts im so grateful for Steven and Bob making this emergency smooth for me 11/10 service!
Bob and the team at Car-X are incredible. They made me feel like I was their only customer, by communicating frequently with me about the issues they were finding and repairing on my car. They also gave me the best deal, I could've possible have gotten. All of their hard work, literally brought my Nissan Altima back to life after I flooded it by driving it into a large puddle. They worked tirelessly for 3 days trying everything they could and they were successful! I'm so grateful they did not give up. This is not the first time I've brought my car to Bob at Car-X. I've been in here for tire repair, oil changes, wheel repair, front end body work, and a bunch of other random car issue. Bob is my guy and Car-X on Western is my spot. Thank you to Bob and the team for doing the best work, treating me so well, and keeping my car alive. You're all the best! I highly recommend this Car-X. 5-Stars all the way!
Bob and his crew never disappoint!! Bob has been taking care of my whole familyâs vehicles for years now. And he know my 2000 Honda like the back of his hand! Didnât think my car would make this yearâs emissions test, but Bob worked his magic. Recently got all new tires and these guys had the best prices around. Will continue to recommend my friends and family to these honest, trustworthy, and caring mechanics team. Thank you!! 😀😀
I fell upon this place when I needed new tires and my car warranty had expired.... they are great! The owner explains things well and is a good guy, has been in the neighborhood for years. A good, trust-worthy place. I've recommended to friends and they've had the same positive experience. Thumbs up for sure!
They are A+! Bob took great care of me! Not only were they able to get me tires the same day i ordered them, but when i came in late to get them put on he greeted me with a big smile and told me they would still do it! Great prices and great attitude! Would recommend!
This place is the best in the city. I donât go anywhere else to get service done. Bobby is very helpful and really knows his stuff when it comes to car repairs. All of the mechanics working there are also very good at what they do. No one beats their prices when it comes to having a lot of work done on your car. Service is always quick and efficient. I recommend this shop for all your vehicular repairs.
I wish I can give 6 star review to this business. They're honest professional and top notch mechanics, not once have I been disappointed in there service. I always recommend them to all my friends and they've all thanked me for it. Abe B.
I had the best experience with this mechanic. I brought my car in for some urgent repairs that were needed to pass my emissions test. They completely solved my problem in a timely manner and made sure I was all good to go before getting my emissions retested. Not only that, but they are very honest & friendly and I never felt like I was getting pushed around. My totally came out to be cheaper than I was originally quoted. I highly recommend this mechanic!
Bob and his team have taken care of two of our vehicles over 10 years now. Seriously, great service, reasonable prices on parts and labor, great coupons / deals. Keep up the great work guys and have happy holidays!
They did an amazing job! Bob is the best!! I brought my car last minute and they fixed it within 2 hours and less. Bob was a complete angel and gave very affordable prices. Had me worry free! 😇
Bob is just fantastic. Heâs knowledgeable, respectful, honest, he turns the job around quickly and for a fair price. Our first stop for car troubles.
have always had great experience at this location! bob is incredibly kind, efficient, and QUICK! i live around the corner and by the time i get home i usually have a missed call with a quote. they're honest and do great work- highly recommend this shop!
I had a wonderful experience here, which I was not expecting. The service was faster than any auto repair shop Iâve ever been to, including my car dealer. They unclogged by AC line in minutes which had been bothering me for weeks! If Iâd know how quick and painless this would have been, I would have brought my car here a long time ago. Thank you!
Bob took my phone call and asked great questions on why I thought I needed a spark plugs change as I only had 40,000 miles on the car. Offered me a quote 1/3 of the Cadillac dealership. I was in and out in less than a hour with the old spark plugs in the new spark plugs box so I can safely assume that the work is done. The were more professional and caring than the dealership. It's been years since I had a mechanic I could trust but Bob's over 30 years of experience was very much displayed. Thank you for low cost quality work and I would trust bob with my mom's car.
Quick same day service. You'll always see the same manager there. He's a nice guy with great customer service.
Awesome, good, fast and friendly service. Excellent work, explain the cost and everything that's needed clearly. Highly recommend for good repair!!
Bob is absolutely amazing. He really knows what he's talking about and has never tried to upcharge me in the years I've been going to him.
I have been using Bob and his team for 15 plus years and have had zero complaints. Has ALWAYS been very fair and truthful. What else do you want from a mechanic? Quality, fast service with expert advice. I seriously do not take my car anywhere else.
Ricky is the best. He will take care of you. Great mechanic who cares and won't I er charge.
Been going for a few years. The manager Bob, is great! Thanks.
When I first moved to Chicago I had no idea where to go. I know pretty much nothing about cars and needed to find a place I can trust. This place is amazing! They are always incredibly polite, helpful, and informative. They don't push unnecessary services and have always been open and honest with me about potential repairs that could be done on my car and how urgent they are. They are also priced very competitively, which is a big plus. Would absolutely recommend them to anyone.
Bob and the team at Car-X have been servicing our vehicles for over seven years. We remain impressed with the quality of workmanship, timelines of service, and ease of doing business.Bob's friendly demeanor, and his patience in explaining the work being performed, is an added plus. For me, it takes the worry out about questioning "do I really need to get this done."We look forward to continuing our long term relationship with the group at Car-X.
