As a professional communicator and professor, I emphasize to my students the critical importance of having good people skills and providing excellent service. These are essential to any brand or organization seeking long-term success. From my experience, no one demonstrates these qualities better than William Groberski and his team at the Car X Tire and Auto, 1108 E. Oakton in Des Plaines, IL.I can always count on them to take good care of my car. William and his associates go out of their way to be helpful. This past weekend was a case in point. In a nutshell, I noticed that a yellow light was blinking on my dashboard. I stopped in at Car X, discussed with William and we scheduled an appointment on Monday. He assured me that my car was safe to drive till then. Upon dropping off the vehicle, William arranged rides for me to and from my nearby substitute teaching assignment, which I really appreciated. Not only did he and his team fix the problem but also gave me a heads-up about an issue with my front tires, William looked into and helped secure for me new tires at a reasonable price. He carefully went over all the costs and answered my questions. Before leaving, he had one of his staff take me for a ride to make sure that everything was working properly. The service was outstanding and his team was professional, courteous and reassuring. William further invited me to contact him if any problems arose. What more can a customer ask for. William and his team set the "gold standard" for superb service! I happily assign them the highest possible rating and enthusiastically recommend their shop!
Came in for two tire replacements after having been told by a few other shops that I NEED to replace them and shouldnât be driving on them. William & Adrian greeted me and explained the options of tires I could buy, quoted my pricing, and insisted they could likely complete the job on the spot. Adrian went to check my tread and turns out - I donât need to replace them yet! Very impressed that they didnât try to just âmake a saleâ like I feel most places do. They even checked my current tires and sealed them so that the air would last longer between fills. These guys are the best!! Highly recommend.
Awesome experience being the 1st time being here. I ordered tires online had them delivered here and made the appt to come in. There was in an issue with 3rd party scheduling but William at the front desk was able to handle it and take care of the issue and still take my car in and get my tires and alignment done . Thank you for not having me have to come all the way back another day! Awesome service over all!
I am delighted to give Mr. William Groberski and his outstanding team at the Car X location at 1108 E. Oakton in Des Plaines, IL another glowing review for repairing my car this past week. They get the highest possible rating from me!I had a rather complicated problem with sensors that affected the check engine sign and caused the alarm bell to go off. William worked tirelessly and I mean tirelessly to correct the problem. He even had his guys drive my car at various speeds to make sure that the sensors and computer system were in sync. He could explain it far better than I can but the most important thing is my car is running again! It is a great feeling and William and his guys made it happen! I can always count on them for excellent service! I wouldn't bring my car anywhere else! I can't say thank you enough!!!
Came in for an oil change. William was very friendly over the phone and in-person, and checked my brakes, engine codes, etc, for free at the end. The total for the oil change ended up being ~$45, very affordable.
I brought my car in for brakes. William was friendly, helpful and honest. He explained everything in detail and gave me options. He also helped me out with discounts and coupons so I could get the best price. Extremely happy with Car-X. I highly recommend them. My wife will be bringing her car to them as well.
CarX is fabulous! They have been great fixing our cars. Excellent communication and very trustworthy! I highly recommend this shop. William and Michael will take great care of you.
Got a free first inspection that I was able to schedule in a very short amount of time with Michael. Great service, friendly staff, and very responsive communication. Great first experience for me working with a mechanic. Would recommend!
100/100! I blew a brake line and my regular mechanic wouldn't touch it because my car is older and has some rust. Car-X took me in the next day and had it fixed a day later. Asked them to do an oil change and tune up at the same time since they had it in already, and I could not be more thrilled. Jeff and Tony were great--they kept me posted, did a general check to let me know what I have to keep an eye on, and were super pleasant and helpful both in person and over the phone. I don't trust anyone with my jeep easily, but I would not hesitate to bring it here again. I absolutely plan on making this my preferred, go-to mechanic as they just feel trustworthy. I was stranded and panicking when my brakes went out, and Car-X was right there ready to help!
This is the best place Iâve found to get all your car repair need done, and done right!!! Iâve been with Car X for three years. All my cars have been fixed RIGHT THE FIRST TIME, all the time. Inexpensive and I love it ask for Les or Danâ¦
My car broke down and after hours Had no idea what was wrong with my car. Jeff and Tony were absolutely amazing. They made sure I understood what was going on and what my options were. They even gave me the time to completely melt down and regroup. These are two people who truly care about not only the job but the people. Can't get this supreme level of customer service in most places. Thank you guys so much for everything.
Battery light went on on my dash, Friday afternoon. I wanted to act fast in case it was the alternator (which it turned out to be), stopped at two other local shops, totally unhelpful, "come back later", "we can't diagnose now", "we'll be back on Monday and look at it then". Pulled into this place, just before closing and within minutes had it diagnosed, I was presented with a professional estimate (which matched what the repair turned out to be, and at the industry standard rate and included warrantee), a plan to get it done and have me on the road early next day. I added on an oil change, they threw in a special discount (!), and all the while the most polite and respectful customer service. I am really happy to have found this place nearby and will use them for any other service I need. Thank you.
Great experience, everyone was awesome. I always hate getting my car worked on as a girl who does not know much about cars, however, Tony explained everything to me step by step and was very thorough about what needed to be done. Will definitely be coming back here anytime I need work done on my car.
Demetri and Tony helped me out after I had a flat tire. They were both incredibly friendly, forthcoming with what they were replacing, and very accommodating. They are both knowledgeable in their craft and provided excellent service. I was highly satisfied with their work and was able to quickly get back on the road. Thanks guys!
Satisfied customer here! Totally brand new rebuild from a fire damage in the past. Very friendly, professional and quick service. They fixed my flat tire in about 30 minutes. Can't beat that anywhere.
