Welcome to Car-X Tire & Auto,
108 S Towanda Ave Normal, IL, your one stop for oil changes, brakes, tires and all your auto repair needs.
We are here to serve all of your auto care needs.
Our fully qualified, trained and certified technicians are ready, willing, and able to properly diagnosis the condition of your car or truck and provide the appropriate service, repair, or advice. Come in for a free inspection and allow us to earn your trust.
Outstanding customer service!!! They listened to me so they could custom fit the service I needed to what I could afford. They also provided additional service advise to consider for in the near future to keep my car on the road. I really appreciate the personal and sincere approach!!!
December 21, 2020
Amazing customer service! I was in and out for an oil change, and I had no appointment.
December 17, 2020
Great customer service! Everyone was helpful and made this process super quick and easy
December 16, 2020
Alec Orendorff, the manager, was excellent in describing what needed to be done and the cost estimate. Great service from the mechanic.
Updated review. Did have an issue with a recent oil change at the oil change shop, which involved a significant oil leak. However, brought the vehicle back in and the manager took care of me at the main shop, fixed the issue with no charge and no hassle. Great service recovery. I would definitely give the main shop my business again.
I have gotten 3 cars serviced here (2 older vehicles In the past and now i have a newer one). Since i moved to normal, these guys can’t be compared to any other shop in town. I know nothing about cars and i feel like as a lady they take the time to explain to me what i need without me feeling like I’m paying more than i need to or getting work done i don’t need. Recently, i needed an oil change and i knew something was wrong with my tire. As soon as i pulled in the mechanic confirmed what i was worried about before i even said what i needed. They know there stuff and completely put my mind at ease by actually showing me what traction was on each of my tires and answering all of my questions patiently.No matter who i speak with they have absolutely great customer service. Although i wasn’t prepared to get done what i did, they worked with me by giving 3 different options of what i could do. They do all kinds of services from a quick oil change to brakes and more extensive work. Thanks for always making me feel like my vehicle is in good hands.
Fantastic place! The only place in town that I will ever go due to fact of their honesty. They are the one place that says that if something doesnt need to be done, they will tell you rather than have you fork out money for nothing. I told them that I expect a thousand dollar repair and they came back with saying it was just a sensor and a tenth of the cost I was expecting and willing to pay, and this isn't the first time. Super friendly staff that cares about their customers more than the money and that is RARE!
I was in in September to get my oil changed, as is usual they also checked the rest of the fluids in my 2016 Ford Escape. Did not realize until January 17, 2020 that i was missing my cap from the radiator case. Took it back and the young men that were there found it and pit it back on. In the mean time they found that since it was 4 months without a cap i had air in my lines, they bled my lines and fixed it at no cost to me. That is what i call great customer service!
I have been a customer of Carx services both in the Champaign and Bloomington area for almost 10 years. My parents have been customers for an even longer time before that and Scott and his staff consistently deliver the best service I can ask for. I am one to do most of the work on my vehicle on my own, but with the lack of time, equipment, and experience in certain instances, I need a shop to trust to do the best work at a fair price. I HIGHLY recommend these guys.
I needed new front brakes and front tires. Scott and his team took time to explain and show me why the tires and brakes needed to be replaced. They were quick to get me in and offered me a courtesy ride so that I didn’t have to wait in the waiting room. I also use Car-X for my oil changes and have been pleased with their service and appreciate the punch card they offer.
Great job by the team and by manager Steve Wiley. In and out in about 90 min (maybe less) for a new starter! Steven learned I was under a time crunch and worked me in on short notice. Awesome job, and terrific customer service. Highly recommend!