Holly and her team were an extremely knowledgeable kind and efficient group. As a young college student she helped me find the best price and repaired the car quickly. I could not ask for better service and refuse to anyone else.
Absolutely amazing service, I talked to Holly on the phone who was super respectful and she helped resolve my issue with my tire. When I came inside I met Lucas and Mike and had a nice conversation while waiting for my car. 10/10 service, 10/10 people, overall greatest experience Iâve ever had while getting my car serviced.
Everyone one there was great! Ran over a screw at the mall, stopped there, they got us right in, repaired the tire and didnât even charge us. Highly recommend them. I will go back for future needs.
Holly and the rest of the team were so helpful to us. They went above and beyond to make sure we were taken care of for the rest of our trip. We are so thankful to have come here!
Just want to give a huge shout out to Holly and Ryan and entire staff at the Carx Normal,IL location and Jessica at the Bloomj gton location. Going over and beyond to help us out . We are from out of town and didn't have a spare tire ( BMW does t have spare tires) Of course it's close to closing time for every tire installer and nobody would help . Walmart was open and we were a block away with a blowout . We were told that he was closed because he didn't have help and was extremely rude with slamming the door shut on us . We found Car X , explained to Holly what was going on and she went over and beyond . She didn't have our size tire and offered up a ride from a tech to be able to purchase a tire from Belle . We ended up going to the wrong Car X which didn't have a technician on duty . JESSICA Being more than helpful offered up assistance and called Holly AT the Normal store . HOLLY then sent her team member over to Bloomington store , picked up Dave to get him to Belle tire to buy the tire and then installed the tire and got us back on the road. There are no words to express how appreciative we are . They will continue getting our business for our service needs .
Some of the best customer service I've experienced from any auto repair shop. Holly and her crew showed they cared about my vehicle's well being the whole time. When the issue I brought it in for evolved into more extensive work, they replaced any other affected parts (as well as parts that would have suffered long term). Great job treating the car as a whole, and not just focusing on one issue. I will be continuing to enjoy their service for a long time to come.
Jessica and Mr S gave me great customer service! I recommend anyone who likes down to earth people to come here and get treated right!! It was definitely worth the money and time.Thank you guys for your services
I was on my way up north to see my dying grandma before she passed. On my way, I ended up with a tire pressure warning. I stopped at this particular shop to see if they could tell what was causing the issue. The mechanic, who was on his lunch break, dropped everything to help me out. He found a screw and mentioned that it would take two days for my kind of tire to arrive. I asked if it could be patched and he was honest, but hesitant. He said under the circumstances, he could patch it, but couldnât guarantee it would hold. He quickly got me back on the road, refusing payment or tip. The lady running the front desk was such a lovely person. She chatted with me the entire time while I was waiting. I want them to know that I did make it to see my grandma before she passed, and the plug held! I could never be more thankful to these two people. They are rare gems. Thank you so much!!
We had an issue with our rental car, and we went here to get it fixed. The employees were fantastic! They were super helpful, friendly, and efficient. We are so grateful to them. They had us back on the road really quickly. Highly recommend!
I had my oil changed and tires rotated at Car-X, and the employees were excellent. Wyatt was incredibly pleasant in the waiting room, and Luke did an amazing job servicing my car in a timely manner. Thank you so much for fantastic customer service!
Kyle helped me solve a tire issue caused by the Bloomington store. Even worked with me on price. Appreciate this store getting my new tires on and going out of their way to do so.
Honestly great customer service all around. They are reasonable about price. The guy at the front desk did amazing handling my manual car. I will be back and would recommend anyone to them.
I went in with concerns about my tire pressure, and Wyatt was the one who helped me at the front desk. They have some great people working at this location, and even just stopping by to ask for some light help felt like a great part of my day. Wyatt had a great personality and made light conversation with me that made me feel welcome. Definitely knowledgeable and discusses cars and related topics in a way that makes it approachable for people not involved in the industry. Will definitely be coming here again, thanks Wyatt and the guys working here on (8/30)!
Kyle Crammond is a lifesaver! We got a flat tire on our road trip and he totally saved the day. He got us fixed up with new tires and got us back on the road! Thanks so much Kyle!
Kyle Crammond saved our road trip! He was so helpful. We got a flat tire and Kyle was amazing. He got us new tires and was so speedy and efficient! He was so kind to help us right away and get us back on the road. We are so grateful for all his help!
Kyle Crammond accommodated us last minute for an emergency tire replacement. He was very kind about the whole situation and got us back on the road fast. Thanks so much Kyle!!
Got vehicle in and out quickly, wasn't too busy today. A little pricey but about what you'd expect to fix a vehicle.
I had my vehicle towed here after having several issues and eventually having it stop on me at the gas station. I want to thank Orlando for letting me know they were unable to fix it instead of charging me an insane amount of money to pretend to fix it like many mechanics would have done. That kind of service is greatly appreciated and I highly recommend Car X on Towanda for your car service needs.
We were traveling south when we ended up with a flat tire. We started at Walmart but when they were closed, we called car-x. All the guys here were amazing! They helped us get the flat and brought it in. They told us exactly what was wrong with it and then looked at the other 3 tires. After deciding we needed new tires, they let us know they couldn't get our tires needed in until the following morning (we were 2 hours away from home). When we mentioned it wasn't an option, they got out their phones and called locally until they found another shop that had our tires in stock. I was so impressed and thankful that they took the time to help us out! Thank you to all the staff at Car-X! You guys were such a help to us! x
Had a wonderful experience. Had brake issues. Had my car towed here. Called them the next morning. They got to my car about mid morning. Called me to tell me what was needed. By the time I got off work it was done. Thanks jason!!
Looking for quotes services customer service lead Jason was quite informative asked great questions to help me understand how to explain my concerns. Did not feel like I was being taken advantage of or demeaned. I understand what is to happen to my car and feel good about my quote. And! they want your business!
The manager Sean made everything very quick and simple. Very knowledgeable of company products and services. Best experience Iâve ever had when getting just a simple oil change.
Awesome service from these guys! Rest assured you are safe to get back on the road they are fast and accurate when diagnosing a problem. Wayne was really helpful and was a tire master when it came to putting 35's on my truck!
I brought my vehicle in for a diagnostic and I must say Sean (I hope that's how he spells his name) was so professional. He explained everything to me in detail and didn't pressure me into anything. There's truly not enough words to express his level of customer service. I will definitely be a returning customer and I will definitely recommend people looking for honest and excellent service.
Updated review. Did have an issue with a recent oil change at the oil change shop, which involved a significant oil leak. However, brought the vehicle back in and the manager took care of me at the main shop, fixed the issue with no charge and no hassle. Great service recovery. I would definitely give the main shop my business again.
Super nice guys got the job done quick. Highly recommend.
I have gotten 3 cars serviced here (2 older vehicles In the past and now i have a newer one). Since i moved to normal, these guys canât be compared to any other shop in town. I know nothing about cars and i feel like as a lady they take the time to explain to me what i need without me feeling like Iâm paying more than i need to or getting work done i donât need. Recently, i needed an oil change and i knew something was wrong with my tire. As soon as i pulled in the mechanic confirmed what i was worried about before i even said what i needed. They know there stuff and completely put my mind at ease by actually showing me what traction was on each of my tires and answering all of my questions patiently.No matter who i speak with they have absolutely great customer service. Although i wasnât prepared to get done what i did, they worked with me by giving 3 different options of what i could do. They do all kinds of services from a quick oil change to brakes and more extensive work. Thanks for always making me feel like my vehicle is in good hands.
Fantastic place! The only place in town that I will ever go due to fact of their honesty. They are the one place that says that if something doesnt need to be done, they will tell you rather than have you fork out money for nothing. I told them that I expect a thousand dollar repair and they came back with saying it was just a sensor and a tenth of the cost I was expecting and willing to pay, and this isn't the first time. Super friendly staff that cares about their customers more than the money and that is RARE!
I was in in September to get my oil changed, as is usual they also checked the rest of the fluids in my 2016 Ford Escape. Did not realize until January 17, 2020 that i was missing my cap from the radiator case. Took it back and the young men that were there found it and pit it back on. In the mean time they found that since it was 4 months without a cap i had air in my lines, they bled my lines and fixed it at no cost to me. That is what i call great customer service!
I have been a customer of Carx services both in the Champaign and Bloomington area for almost 10 years. My parents have been customers for an even longer time before that and Scott and his staff consistently deliver the best service I can ask for. I am one to do most of the work on my vehicle on my own, but with the lack of time, equipment, and experience in certain instances, I need a shop to trust to do the best work at a fair price. I HIGHLY recommend these guys.
First time using CarX as my car care center and I was pleased to say that Kristopher and staff did an awesome job on my oil change, and service was fast.
Very good service. Tire Rack preferred installers. They had to work to install my 335/25/20 tires and it took a little time, but they got it done. Good job. Nice guys.
I needed new front brakes and front tires. Scott and his team took time to explain and show me why the tires and brakes needed to be replaced. They were quick to get me in and offered me a courtesy ride so that I didnât have to wait in the waiting room. I also use Car-X for my oil changes and have been pleased with their service and appreciate the punch card they offer.
Great job by the team and by manager Steve Wiley. In and out in about 90 min (maybe less) for a new starter! Steven learned I was under a time crunch and worked me in on short notice. Awesome job, and terrific customer service. Highly recommend!
