Welcome to Car-X Tire & Auto, 8108 Eden Rd Eden Prairie, MN, your one stop for oil changes, brakes, tires and all your auto repair needs.
We are here to serve all of your auto care needs.
Our fully qualified, trained and certified technicians are ready, willing, and able to properly diagnosis the condition of your car or truck and provide the appropriate service, repair, or advice. Come in for a free inspection and allow us to earn your trust.
I have been to the Eden Prairie Car-X auto repair shop for my GMC Envoy SUV on two to three occasions in the past without a problem. I went there yesterday after an instrument panel electrical warning light came on, and they performed a diagnostic check. It was found that I needed to have my alternator replaced - I was told the cost upfront, and I thought that this must be an expensive part. Not knowing anything about the real cost of replacing an alternator and because I trusted this place, I had the work done, paid my bill, and left. Only after talking later with a couple of auto repair savvy people was I made aware that I was totally overcharged for what was an easy repair, especially for the alternator. After checking online, I discovered that the alternator should have cost somewhere around $100, plus extra for the shop getting the part - but I was charged $385.60 for the alternator and $152.40 for a little over an hour's labor. Along with the diagnostic check and shop fees, my bill came to $628.94. I called today to question why I was so overcharged and ended up arguing with the manager who could offer no real justification; in other words, no resolution. They also initially said I needed a new battery and wanted to charge me $142.99 plus $36.57 to install, but I turned that down because I could get my battery much cheaper elsewhere - they later said that I didn't need it anyway after the new alternator was installed, since the old one had been draining it. I will never go back to this place.
Roger Hanson was able to get me in right away the same morning I called with a concern of hearing my front brakes making a horrible grinding sound when braking. He made a quick diagnostic of what the issue was and gave recommendations on how to proceed. He had me in and out in no time! The fast service allowed me to keep my scheduled mid-morning meeting! Also, his shop was exceptionally clean! The WiFi there is Awesome. It allows for me to work, while my vehicle was repaired! Thank you, Roger!Robb
I usually don't leave reviews, but Roger and his team absolutely knocked it out of the park for me last week. My car was repaired economically (new alternator and battery), perfectly, and well within the window I had requested. I live in Chicago but if I lived in Eden Prairie this would be my all-time go-to place. Thanks Roger! Very satisfied customer here.
I really can't say enough good things about my experiences at Car-X. I've been there three times in the past two months, and each time, the staff has helped me in a gracious and timely manner. Two of those times, they fixed my issue at no cost. As someone who knows absolutely nothing about cars, it's important to me to find a repair shop that I feel I can trust (and does great work, of course). Car-X has proven to be that place.