Dropped car off for simple alignment. Gent said it would be and hour to an hour and a half. I was fortunate to get a lift home and waited for a call. 2 hours later without any contact I placed a call. My car had yet to be seen. Worker asked âdid you make your appointment with me?â. This business is waist of time. I had to take my keys with out service.
Lance at the front desk was very helpful and very kind. I was on a personal call with my bank and he brought out a notepad and pen for me to use. He did this without me even asking. I was in-and-out in a short time I am very happy with the service. I recommended to everyone!
Lance at Woodbury Car-x is fantastic. Every time I go in for an oil changes he just brightens my day. Lance and his team are professional and super friendly. Last week we needed to take an emergency road trip from MN to AZ to care for a sick family member. Even though they were super busy, Lance got us in immediately for an oil change and fully check up before hitting the road. Thanks Lance, you're the best!
Took my car to Car-X for oil change.Their website doesnât connect with the real-time availability instead it lets you schedule anytime slot you choose. Just make sure you call before driving to the car-x shop. I thought I scheduled my oil change and showed up without confirming it.Their customer service was superb and found a different time slot within half an hour. They were very friendly and welcoming. Definitely recommend them for your car service.Gave them 4 stars just because their website is isn't UpToDate!
Dropped off truck by way of appt on Thursday for a tire swap. They changed one tire. Tire machine broke, I understand that equipment break. Told me theyâd get it taken care of be ready tomorrow. I come in Friday afternoon ask about it, they have no idea what Iâm talking about. Truck still on lift. Is there a plan? they tell me equipment is broke. I look at truck 4 new wheel studs. Did the studs break? No those studs arenât broken. I know ask again, why are there 4 new studs and why is truck still on lift? They go and check and tell me equipment is broken. Remind them that they were supposed to call cottage grove carx and get the tires swapped there. They say oh thatâs a good idea. They call cottage grove tell me theyâll get it taken care of in the morning by noon. They call 10am Saturday morning. Theyâre not going to work on the truck and just leave it in the parking lot. No mechanic in site. Some random kid with a dunwoody shirt walking around the entire time. Front desk gal says we call him the mad mechanic, he doesnât work on one car, touches one item and then goes to the next car and touches one thing, never gets anything done. I ask Whereâs the mechanic, oh heâs on break. Heâs been unseen for 3 days. No one knows whatâs going on. No one has any skills there. 3 days and all they got done was 1 tire swap. Please stay away from this place. On Saturday mad mechanic dunwoody kid is just in the office playing his phone. I called the local places and they confirmed Carx Woodbury is NOT a place you want to associate with. Sloppy!!Pics attached. They changed only the Driver rear tire in 3 days. The job was unfinished. I refused to pay for this sloppiness.July 25, 2022Just noticed they ruined my center cap. Thatâs worth $50. Beware!!!Aug 2, 2022Just noticed that my passenger side fender liner was removed and never reinstalled. Ugghhhh!!
I was really impressed with the quality of service I received on last Monday. The front manager was friendly and very professional. This was the second time I used Car-X. Couldnât ask for better service. I will definitely be back.
Unfortunately corporate took over this franchise and brought in an incompetent manager. My brother and I both have gone here. My brother brought his truck in on Friday for an oil change and tire sensor. They claim they accidentally called me to let him know his truck was done (they did not). My brother stopped at 5:30pm Friday to check on his truck and they were closed through the weekend. The manager insisted he called me and therefore I should have called my brother. I called, explained he put our relationship in strife, that he in fact did not call me to which his reply was 'yes I did' - talking fast and over me the entire time. Won't go back to this disrespectful place who can't offer a basic apology or try to listen without talking over people.
Had an oil change done on my Silverado. Pretty impressed so far. Watched the manager make right by a customer who's oil filter housing cracked on a Toyota. Pretty typical on the plastic housings. They redone the oil change and fixed the part since it may have cracked when the oil change was done by them. Don't find many shops willing to eat a buck these days. Will be bringing my truck in regularly and will keep updating my experiences here. So far mine was a good one.
I called last minute on Christmas Eve badly needing an oil change for my father's truck. The manager was so kind and said bring it in, they would squeeze me in. The truck was ready exactly when he said it would. The guys there are amazing and top notch work.
Recently took care of my leaking tire quickly and at a great price. They've fixed other stuff for me, too. Location is great for me because I can walk home if needed. There are also restaurants you can walk to while you wait for your car.
Very nice place. I've been there a few times now, every time has been a great experience.
Always come to this CarX for my car maintenance. I get honest answers and honest work at a good price point. I would definitely recommend them to my friends and family.
Amazing customer service. I came in late on a Friday afternoon with a flat tire after stopping at two places prior that turned me away! The guys (Chris and Jose) made time for me as a walk in and with great customer service! I had to order new tires due to the flat and they had me taken care of within 24 hours! Great team of experts! Highly recommend!
Always a great experience! I feel well taken care every time. 🤗
Made an appointment for Saturday, July 10th at 5 PM a few days ago for an oil change but when I came in, I was told that they actually close at 5 PM. This is weird because their website says that they close at 6 PM. If you close at 5, reflect that on your website and don't give an option for a 5 PM appointment. In addition, if an appointment is rejected, why are customers not given any updates about that? They don't say anything if your appointment is not valid and instead leave you hanging.I'd leave a 0/5 if I could for both poor service and inaccurate information. Here's the photo of their hours for proof. Ended up just doing my own oil change because of the hassle. If you want something done right, do it yourself I guess
I made an appointment for an oil change several days before, but when I arrived I wasn't on the schedule. I was told they were booked out several days but I had a big trip planned. Lance was amazing and worked me in offering to change my oil himself. The customer service at the Weir Dr Carx is amazing. I'm always treated so well whenever I bring my vehicle in to get serviced.
Badly is amazing, honest, professional and a rock solid mechanic. We have found our mechanic for life and could not be happier with the excellent service we receive time and time again! Thank you Bradly for everything!
We had our 2009 hyundai Santa feast transmission replaced with CarX in woodbury. The service techs and writers were extremely professional and upfront about cost and timeline of the replacement. After the repair we ran into a small problem once we took the car home. We brought it back and they 100% took care of us with same day service and charge free. We had a great experience and will use them again in the future.
Kirk and Brad are "Straightshooters" wont sell you unneeded services.. trust worthy
Awesome staff! We're able to fit in an emergency repair without making me feel bad.
Excellent Customer service! They went above and beyond in helping with my car battery and very efficient as well. It was a great experience!
Excellent customer service! Came here on two different occasions, for two different cars. Were taken care of with zero issues, from checking in to checking out, appointments made prior to each visit.
After going to more than one repair shop in Woodbury I decided to try Car X for some front end work on my 2008 Nissan Titan. Not only were they courteous and friendly they got me right in and repaired my truck at a very reasonable cost which ended up being less than the quote. They definitely will be seeing me again (hopefully not too soon)
My son came home from Fargo over the weekend and his vehicle was misfiring. Even though they were booked several days out, Kirk managed to squeeze us in, after I told him my son needed to get back to Fargo the next day. Great service! Excellent price! Overall great experience! Thanks a ton, Kirk!!!
The people at Car-X are generous, dependable, and honest. I know that I am being treated fairly and receiving the highest quality service. I appreciate their willingness to help when I pull up with no appointment and in need of assistance. I would highly recommend this as an option for your car needs!! Wonderful experience.
I showed up with no appointment and Kirk was able to get my SUV looked at upon arrival. Gave me an estimate of the problems. They truly went above and beyond customer service to help me out. So thank you for that
Curt was Fast and efficient for us while traveling. we had electrical issues with our work trailer and he resolved the issue within the day.Thanks, from the painters!
We were driving through the area, and my car started to make this awful noise. I stopped into this shop with no appointment on a Saturday afternoon. The store manager Kirk got me in right away, and everyone was super nice about it. They diagnosed the issue, and called my warranty company to make sure it was covered. Awesome place, would highly recommend!!!
Kirk G today was awesome going above and beyond to help serve this morning. He came out to our car to help make sure the fitting was correct for our window wipers. Very fast and great attitude!
Weâve been taking our vehicles to Kirk and his technicians for years. Kirk is the first person in the auto service industry that Iâve ever truly trusted. So get this...I called Kirk on a Saturday morning to see if I could get my vehicle in for an oil change. Thanks to his flexibility, I was able to bring it in that day. I asked Kirk to take a look at the tires (47,000 miles) as well. We felt like the tires werenât gripping the road like they should. Kirk told me that they always check the tires. Maybe I should know that but Iâm happy he mentioned it. Kirk called a few hours later to let me know my vehicle was ready to go. He told me that my tires still had plenty of tread and that his advice was to get through the rest of the winter on these tires. He said theyâd still be good through the summer and suggested looking at getting new tires before next winter. Have you ever had someone in the auto service industry ever suggest that you DONâT need a product?! Or that you can WAIT for a bit?!Kirk and his team are friendly, respectful, talented, and trustworthy.
Kirk and the group at Car-X were GREAT! I called as I needed a fan belt on my truck and this was the 3rd call I made to repair shops in the area. Kirk was the FIRST guy I talked to who gave me straight, to the point information! All other stores I talked to gave me doom and gloom, and I may as well toss my $35,000 truck in the junk yard because I lost a belt and the damage done (without looking at it or asking me questions they should have) was too great. Kirk stated he was fairly booked for the day, but they stated they would do their best to get me in, saying he needed to see the vehicle prior to giving me ANY news. Well, after about an hour.....Kirk had the belt replaced and said there was no damage to my motor. He gave me a list of things that SHOULD be done (Not HAD to be done) to the vehicle, and made sure I watched out for a few things in the future. That was a year ago, and to this day, I have broght my Nissan 350Z to him for tires, and one of the things he mentioned in my 1st visit was I had a leaking head gasket on my truck, so he is performing a head gasket replacment (NOT a "minor" job!!!) as I write this! From belts and tires, to a COMPLEX job like head gaskets......This is my FULL service repair shop! Honest, fair, and friendly! What else can you ask for!
