It seems as if there is no acting Manager in that store. The young guy I dealt with was there more or less because he had to be. No enthusiasm. I even asked if they did anything with flush the Transmission fluid. The guy say no I don't think we do. And walked to the back room. When he came back out I had noticed that your sign says that you do transmission flushes. So I mentioned it to him and he say oh I guess we do. And then went back to the backroom. I just thought how unprofessional these guys that were there. They need to have some training and a Manager that can possibly train your front desk people to be more Professional they are the Representative of your Company Thank you Danielle Smith
Donât come here if you need new tires put on.Originally quoted that it would take an hour, then got there and they bumped it to two hours. Two and a half hours later get a call saying they canât put the tires on because they donât have a right equipment and are not tires specialist.Wasted 3 hours on a Saturday for what shouldâve been an hour or less.Will not be coming back.
Had a great experience with Jordan. He helped in everyway possible with my vehicle. My vehicle had a few oil leaks only had got two of the leaks fixed. He was upfront and honest and paid less for work that could have costed so much more. I would recommend this place if you want honest work.Thanks so much Jordan appreciate you.Gretchen
I had a phenomenal experience at this shop. The new manager, Noah, made sure I understood everything that was being done, how much it would cost, and why it was needed. They offered me a ride home and even picked me up after the repairs were finished. The amount of care and professionalism displayed by this shop was outstanding. This will definitely be where I bring all my cars for service and repairs. Thanks again, Shayle, Isaiah, and Noah for all of your help!
My daughter needed a rear catalytic converter that had to be replaced that was stolen!!! We also needed it towed. The District manager Mike Martinez was extremely nice, helpful & Very Customer Oriented! To have it towed was less expensive than anywhere else & the towing cost was subtracted from the other costâs. The rear catalytic converter was less expensive than anywhere else & the cost to do other smaller things that were important were also very fair! The Manager Shaker was very helpful, answered my questions very well & offered suggestions. I felt Customer Satisfaction seemed important to everyone I dealt with. At this time this will be the place we will be switching to & will stay with, unless like other places we thought were great letâs us down! So at this time we will keep going back! Thank you Mike, Shaker & Jorden!
If you don't mind having someone with zero morals or values working on your car, then by all means use this shop. If you are against theft, lying, and pedofiles then id go elsewhere! Check out the managers record! And check again in a few months cause it's about to have another judgement added to it.
I feel ashamed for people who are capable of lying to your own face when you have all the evidence that they are lying to you. This is the case of the Carx manager. I took my car to the Carx in Spring Lake for an oil change and had a coupon that included the tire rotation. After waiting an hour for the service, I see that the bill does not say anything about the rotation of the tires. When I asked the receptionist if they had done the rotation of the tires, she went to the workshop to ask and she told me if they had done the rotation. When I went out to inspect, I realized that the tires had not been rotated. I had made a mark on the front ring of the driver to verify, because I suspected in advance that they would not do it. When I returned to tell them that I thought they had not done the rotation, the receptionist went to the workshop again and this time the manager came out and told me that he had seen how they had done the rotation. When I told him that I had made a mark on the front ring and that the mark was in the same place, he just looked at the ground. Naturally, after he vilely lied to me, I was never going to allow my car to go back into that workshop. I am very sorry for him and for the people who visit this workshop because it is seen that it is custom to lie to their clients. This was my experience and just not coming back is enough for me but take this experience into account when thinking about taking your car to this workshop and take some cautions like I did. In the photos you can see the invoice that does not include the rotation of the tires and the coupon that said it would be included. Also, the mark that had been made to the front ring to verify that the rotation was made that was never done.
Sends misleading coupons stating tire rotations included with oil changes. Then wants to charge $110 for doing a tire rotation with oil change. Wasted 2 weeks waiting for the appt. and 3 hrs going back and forth to location after taking off from work. New management has new policy on the coupons! Throw your coupons in the trash if you need combined service.
Was able to be squeezed in for an oil change and had my dash board light read. Will be back in the future
Quick and efficient, all you could ask for in an auto shop.
The staff there is right on top of any issue I might have with my car.
This Car-X is a joke compared to the way it was run in the past. Of course, they are under-staffed but even so, the place is run like by inexperienced workers.
Dont go here.My daughter brought her car in to this shop to get her AC checked out because we received a coupon for $29.99. They kept the car for almost 5 hours.We called to check on it and we're told they were working on repairing it. They were told they were just complete the AC check and nothing else. When I called and asked about what they were doing and why they were repairing it when it was supposedtobe a $29.99 check. I was told that they would stop working on it and it wouldn't cost any more.But in 5 hours they were only about to find out that it had full pressure and there was no power? When I showed up with my daughter they changed what they were saying again and said they only did what was included in the coupon? But made it clear before they were repairing it when we were on the phone? It can't be both. When we picked up the car we also found they left panels and clips laying on the floor. Now I have to make sure nothing else is left unhooked, unplugged or missing.
Came for tires, they did a great job, quick service, excellent communication, fair price.
New Manager. Professional and friendly service. I have been going there for years. They are very busy (sign of a good shop) but they got me in and out with short notice. Excellent customer service. Thank you!
Reasonable people with reasonable prices. They accommodate to your needs and requests and educate you on what is and not needed
Not cheap but quick and honest. Did the whole back end, calipers, rotors, and brake pads for about 800. Took less than three hours to get the whole job done. Will go again.
I had a very bad leak in my mower tire and came here for help. My plugs weren't working as the hole was too big for them. They helped me with advise and ended up solving the problem with me very efficiently. Kind and smart is how I would describe these guys. Much appreciated!
Very friendly service, genuinely wanted to help me out with my window when it wouldn't roll up. They even found a solution that would be much cheaper for me.
Extremely pleased with the knowledge and experience at this shop. Their Customer Service is outstanding!!Five stars to Noah, for going the extra mile!I will recommend to all I know.
Great work. Very honest. Very personal.Edit: I followed the management to the golden valley location in 2019.
Very helpful. Shout out to Vera and Parthan for helping me out with my car. I especially appreciate the communication skills concerning both advice and logistics. I really value a technician who will literally take you on the floor to SHOW you what's up. I like being educated about this sort of stuff and it's even easier to understand when I can physically see what's being fixed on my vehicle. Will be back, but hopefully not TOO soon.
This place rocks! Richard and Jeff are great. Very professional. They never try and sell me something I DON'T need.
I have been coming here as long as I can remember. My dad brings his cars here, I bring mine and my wifes. Reasonably priced, and always lower whenever I've shopped around. Always a quick turn around and I trust their judgment and work on repairs. Will continue to come here.
Super helpful crew! They diagnosed my vehicle in 20 min (several front end issues and needing new tires), SHOWED me the cracks and wobbles, then had it fixed in about 3 hours that SAME DAY! My toddler and I even got a ride back home for lunch and naps. Not to mention a courtesy pick up so that I could make my evening commitments. FIVE STAR SERVICE ALL THE WAY!
Car-X consistently provides great service! They know who I am when I walk through the door and they are always willing to do the extra mile. Iâve moved to the other side of the cities and I always drive out of my way to bring my car here. I highly recommend them!
Excellent auto shop. I have been going to this shop for years. They are knowledgeable, professional, and honest. I highly recommend this shop. This visit they fixed an issue with no heat at idle. It was fixed in less then an hour at a good price.
Come see your Car-X man!
These guys are awesome. They do fab work and are wildly accomodating.
