I appreciate how the manager, Mr. Napier, took time to make sure he knew what had been done to my vehicle as I'd brought it in for an oil leak and other employees had worked on it. He explained what the issue was and how they resolved it. Thank you for another positive experience in addition to routine oil changes that I bring my vehicles here for.
Car X is the best. I have gone to them for years and really appreciate how they take care of me. I take all of my vehicles to them for oil changes and all maintenance needs. Thank you guys! J R
Highly recommend this shop! Steve did a great job of educating me and explaining things right on the car itself. They aren't like the other shops around which try to oversell you extras. They did a comprehensive job on my brakes. I got all my 4 brake rotors and pads changed out. This will be my new go to place.
These guys are GREAT! I was having an issue with my car and the Manager Steve and Tech Tyler, really took good care of me! I've had my car serviced many times at this location. I recommend and trust them.
My husband & I were looking for a place that was honest & fair priced, we found both with this location! Today I had an issue with my lugnuts not coming off my tires. I stopped in & spoke with Steve & Rob, explained my issue & Rob jumped to the rescue. Got the lugnuts loosened & told me that that they were swollen & needed to be placed. Rob was so kind to me & when I asked him how much I owed him, he said nothing. I will continue to bring my business here over & over! Awesome guys!!!
I've been going here for over 20 years. They are very professional. I've brought my old clunkers there as well as my newer cars. Always fast, good communication, VERY honest. I would recommend this shop to anyone for any reason.
I was really happy with how Steve helped us with everything. The other workers were very helpful and very nice. It was nice that he Was honest about what needs fixed and what really does not. He was very Helpful explaining everything as well. It was a great experience and we will be back!
Reliable and honest! I've used this location (near Taco Bell) since 2018 and they have consistently offered sound advice. I've never been pressured to do something and they are always genuine. One time, I thought I needed a new battery, but they insisted it should be fine with a full charge and recommended a battery minded. They were right and saved me money! They even refer to a specialized mechanic if it's something more than their shop is setup to do. I can count on the service I get here.
This is my "go to" for almost everything automotive. If they can't fix it, they'll tell you who to go to in the blink of an eye. I take my personal and business fleet there because they do anything they can to not only be fair, but they'll bring up a special just to bring the price down. All without me asking! I've always been able to trust them and the management has been consistent for many years.
They did a wonderful job, very nice people working there and they even aired up my tires. The price was reasonable too! Thank you, I will be returning.
Stopped by at opening ona weekday with no appointment. An hour wait for an oil change. Noticed the sign requesting people to change oil, so I figured it would be a wait. Sat a while, charged my tablet, had a nice conversation with another patron and then took a walk. Got a call when things were complete and was pleasantly surprised to find a coupon had been applied that I had not brought with me.Iâd probably go back. Might make an appointment and get a coupon though.
I pulled into Car X on East Thomson because I had a tire that was losing a lot of pressure. They were able to get me in right away and fix the issue. Steve the manager and his staff are fantastic. It was made clear to me that they care about the customer and take pride in their work. Outstanding experience, if you need something done to your vehicle I highly recommend this location and staff. Thanks Steve and staff.
Truly helped me out! They could have made me spend 3x what I did. I am grateful for their service, and trust their integrity.They got me back on the road after my whole muffler fell off! Great workmanship, and excellent customer service!
These guys flipped a shock (LR)for me that A "reputable" shop put on upside-down at 4:30 pm on a Friday and told me no charge. A lady in front of me had A flat repair, and also no charge! 5 stars guys!
Great place. Knowledgable staff. Always greeted with a smile. Fair prices. But I would take customer service and quality work over a cheaper price anyday.
Had me in and out in a half hour or so for a full synthetic and 5 quarts. The guy up front was nice but professional and to the point. I'll be back!
I have been there several times and Steve and those folks will treat you right! They are up-front with you, genuine and fairly priced! Will be going there again.
They repaired a punctured tire for me very quickly. I was passing through between Iowa and Ohio, had about 3 hours of driving left before home. These guys got me in quickly, had me out in a half hour or less. I wish I had written down the names of the two men who took care of me. Courteous service!
Brian was super helpful when my battery died. They got me in at 5:45 and changed the battery in ten minutes. Waiting room was nice and clean with friendly staff. Thank you for helping a "damsel in destress" with your Fonze thumbs up!
Super awesome and super nice. Always willing to listen and see what they can do to fix any sort of car problem that is within their power to do. I live close by and theyâve always been a great help for getting my car back and ready to go, just recently my window has been having trouble rolling up because of the button. And they were happy to help fix my issue and get my window to be rolled up again. Iâve been going here for a long time and I highly recommend it. 10/10
I had a stripped/seized lug nut on my van that resisted all of our efforts to remove. I arrived without an appointment and they were still able to get my vehicle in quickly and get it repaired. Everyone was so friendly and they really went above and beyond with my vehicle. Itâs hard to find service this good! Prices were VERY reasonable. I will definitely be back!
Took âGrumpyâ to get her oil changed and and a check up. I am so thankful for my sons father In law, Richard Napier and his business, Car-X Muffler & Brake. They got me right in, were nice and thorough. The office is very clean and the staff joked and talked with me and Grumpy is running quiet and smoothly 💙
Absolutely some of they best service Iâve ever received from a car service company. Manger is top notch with skilled service technicians that had me in and out in under an hour. Keep up the great work in our community! I for one will never go anyplace else for my vehicle service needs.Thanks!!!
Absolutely love this place. The manager is so nice and helpful. I will use this car x any time I can and recommend it to everyone! One day I called and asked if I could get an oil change after work, he said they can't make appointments or guarantees but usually it's ok to come later in the day. So, I got off work, picked up my kids, and headed there. When I got there, he said they were too busy and I would have to come back another day. I mentioned I had called earlier, but I knew there were no guarantees. He could tell I was disappointed as I walked out with my young kids, and as I was about to put them back in the truck he literally RAN out into the parking lot to tell me to come back and he would get my oil change done! Can you think of any other place that would do that? I can't.
Norm and the mechanics at Car-X have been outstanding at taking care of our automobiles. I always recommend Car-X on Thompson Road to my friends when they need work done.They always call with the diagnosis and price before working on your car. The only surprises I've had is how fast they get things done.
Car repair places wanted $780 to repair the air conditioner in our Ford Fusion. Car X fixed it while we waited for $93. We take all five of our cars to Car-X. They are wonderful. We wouldn't go anywhere else.
Absolutely awesome service! Everyone here is super friendly and did a wonderful job on my car! It's hard to find a shop with HONEST people and great prices, this place is a gem.
Best place in the area to get your car worked on. My family and I have been going to see Norm the manager to get our cars worked on for the last 15 years. They are fast, reasonably priced, and they know what they are doing. Only place I trust to leave my car. They have no problems working on my MINI COOPER SPORT, which is great because when I bought it, everyone said oh youâll have to go to the dealer for work, and I never go pay dealer prices. Great staff that know how to work on cars, and they donât try to sell u stuff u donât need. I highly recommend this place every time someone says where can I get a good oil change or they need their car worked on, I always tell them to go see Norm the Manager at CarX on Thompson rd and Emerson. Greg L.
