Fantastic service. Brandon was very helpful! Highly recommend.
Brandon and AJ are great to work with at the counter! I had a rear bearing go bad on my car. I scheduled an 8am appointment to take a look at it. They test drove it and confirmed the issue. Then, made a plan to fix the same day. Left the store at 8:45AM and got a call that my car was ready by noon. The noise was gone and my car was back and happy to be on the road again.I was able to work with them on a fair price within my budget. I recommend doing research on current CAR-X coupons as there's usually a discount or special being run.Thanks to the team here getting my car back on the road. I'm considering making this location my regular spot for all my car-care needs.
Great service! Much better than the midas next door!
I will say that I did not actually get a lot of work done at this location, but the men working there were incredibly friendly. I was visiting from out of town when I started having problems with my tires. I called a bunch of places to try to get service, as I was about to leave town when my issue occurred, and they said they would try to work my car in, so to drop it off. When I got there, I explained I had low tire pressure warnings and that I had used fix a flat, but my tire pressure still was not reading correctly. The gentleman explained that the fix a flat can gunk up the valve where you put air in (which is why my readings were weird), pulled out his gage, and said they were reading okay for him. He checked all my tires, filled them appropriately, and told me I would be okay to get home (a huge relief because another night at a hotel was an unexpected expense). Thank you so much for your honesty and kindness, I was truly impressed.
Showed up for an appointment, told them I was in a bit of a rush, and they got my oil change and tire rotation done within 40 mins. Very happy with the service, and they were very friendly people. This is most likely going to become my new place for oil changes and rotations! Highly recommend.
Best car place in Cincinnati! After moving here for college, these guys, especially Derek, have always been able to get me in and resolve my car issues while being time and cost efficient. Derek has really helped me out when I needed it so I definitely recommend Car-X.
I met Derek Davis, the general manager. He is FANTASTIC. He is a consumate professional. No sales job, just honest discussions and advice. I have been coming to this location for years. He is far and away the best manager this store has ever had. If you haven't been to this location in a while, you should. You will be glad you did.
Derek and his crew did a bang up job of taking care of an exhaust issue. He scrambled around trying to find a part, found it at the dealer and would have cost me well over 2K to install. In the meantime they took care of my rear brakes, and let me know that my front brakes were good for another year. While all this was going on, the master tech arrived at work, looked over my exhaust issue, and said he could weld it. Derek quoted me a price that was reasonable, and I picked up my car after the work was completed. Very happy with the service and Derek's professionalism. Saved me hundreds of dollars! Kudos to his master tech as well for taking care of that!
Got my oil changed very quickly. Well done, thanks Derek.
Made appointment to bring my car in today Monday at 10 a.m. I arrived and was promptly greeted; it turned out to be Ronnie, the young man who had made the appointment for me on Saturday. He took great care of both myself and my car and is a very thorough professional. Because of the way I was treated and the way he does things, I will definitely be returning to CarX and highly recommend that should you have a chance to go there, be sure you ask for Ronnie, he is a credit to the company!
First time customer. My mechanic went out of business, so I was looking for a new one. My daughter has been going here for a few years and she is very happy with the service. I gave them a try, now I am a satisfied customer. I dealt with Phil and Rodney (I think that is his name), very nice, friendly and they did exactly what I wanted at a fair price. Give em a try!!!
Work completed in a timely manner. Only complaint is that when wheels put back on the car, lug nuts were torqued with an air gun way above any manufacturer suggested torque setting. I could not break them loose by standing and bouncing on a wrench. That's minimum 250lbs of applied torque and the lug nuts didn't budge. Way, way too tight. Good thing I have an impact gun to correct their work and torque to a proper setting. The average person would not be able to break the lug nuts free in an emergency.