This place is top notch. Friendly and professional service. They are there when you need them, I will be returning to them moving forward. Thank you again!
Very happy with the service I received. Was in and out of there within an hour. Joe Harty the manager was friendly and informative. Let me know what maintenance was needed and go it done. Will definitely be back when my car needs service again.😁Would have given 5 stars but there was a little oil on my white car seat and they left the paper to protect the floor in the car.
1st time here and was fantastic I called in to use 2 coupons spoke to joey he was great explaining everything very detailed so I gave it a shot had wheel alignment and winter package radiator flush was given a price when I walked in full detail of what's to be done and updated pictures as service progressed. Joey went above and beyond to show me every step of the way of what's being done and over check of vehicle this is class A++ service especially for first time using the crystal lake car x I will definitely only use them for my repairs and maintenance for the record I live 50 min away and was in area they were fast and very excellent quality work this place is a must and I will continue to drive 50 min for this quality which is extremely hard to find at other auto shops
I had a time constraint and they were able to send me home with a complimentary car rental. As it turned out they were able to fix everything and I returned their car back right before I needed to head off to work. Car is running great⦠Thank you for accommodating me and servicing my car in a timely and professional wayâ¦
Arnie was extremely positive, friendly, kind, professional, knowledgeable and kind. Quickly replaced our tail light bulb and offered a free safety inspection. Also identified the source of our mysterious sound. I highly recommend!!!
Great service at a great price. These guys helped me out in a pinch with my parking break that would not disengage. They took the car in on short notice and I had it back in working order within a few hours. Would definitely recommend this Car-X if ever in need! Thanks!
This is by far the best place to get your car serviced. ALL of the employees here we so kind, courteous, and professional. The mechanic at this store was very knowledgeable and did an excellent job at making sure my vehicle was safe. The manager clearly explained the services that were going to be provided and didnât pressure me at all. This shop is an excellent example of how all shops should be run. You can tell they genuinely care about their customers here and want them to drive away safely with the best deal. This was an easy five star rating.
Thorough explanations at every step in their processes. Efficient work, performed as quickly as possible. Went in for an oil change and a flat fixed. Needed new tires instead, as well as the oil change, and they took care of them the same day. Excellent service, asking questions to find out what tire style suits my driving requirements, helped me get the best and most appropriate tires in my price range.
Iâve been to the Car X Crystal Lake location a couple of times now. They are always courteous, friendly, & very helpful. Reasonable pricing & quick service. I will definitely return for future car repairs! Iâve had a tire repaired recently there & a few months ago, they installed a new car battery for my car. Excellent staff!
Great bunch of guys! Thanks for your great work! Google doesnât allow 2 postings from the same account so that being said Iâm adding a new post to my old one. Awesome job on the compressor installation! Iâm ver happy. Thank you guys. And thank you David! Okay, Iâm adding to my previous posts now. Great work on my sons Dodge Dakota, heâs very happy!! Thanks Dave ! Be sure to thank the mechanics for us too!
Thanks to the manager and team for helping me with my tire when my regular dealership didnât have what I needed to fix it! Everyone was very nice and also treated me nicely. They made it feel like they were taking care of family there ! Would definitely reccommend!
I moved here a little over a year ago and since then I have been a regular customer here and the staff are amazing and always fix my SUV with care and always try to find the lowest prices for me. I will always use this carx location and appreciate all the work they do.
Dave the Owner and Jordan the tech weâre on their A Game. I was in and out within 15 minutes. Quick, Friendly and Professional service. Corprate give them a raise itâs on me! Kudos to everyone 👍!!
II had a flat tire was able to get the vehicle to CarX in Crystal Lake. From the first call I was very happy with the service. They got me in immediately. Unfortunately it turned out that it wasn't only a flat but wheel was damaged. The manager Dave was awesome ! He took my wheel to 2 locations to see if it could be repaired since getting a new wheel would be very pricey. When that didn't work he helped me find a replacement part and was soooo patient with me and worked around my crazy work schedule to communicate after his hours and then waited to get the part and held onto my car for nearly 2 weeks! Wonderful service above and beyond!!! Very caring team and will definitely be referring my sister who is local.
This is by far the best place to get your car serviced. ALL of the employees here we so kind, courteous, and professional. The mechanic Tyler at this store was very knowledgeable and did an excellent job at making sure my vehicle was safe. The manager clearly explained the services that were going to be provided and didnât pressure me at all. This shop is an excellent example of how all shops should be run. You can tell they genuinely care about their customers here and want them to drive away safely with the best deal. This was an easy five star rating.
It is a good place to take your car to service, the service is friendly and fast. Although they do not speak Spanish, I assure you that they will understand each other, which is a very good point in their favor, the gentleman behind the counter is attentive and helps you with all your questions, the prices are reasonable and the place is very clean and they follow all the health protocols. Mask required. Cash and cards are accepted. Let's support the businesses in our neighborhood. Very satisfied with my 5 star service.
I had a rusted fastener at the top of one of my rear shocks that another company could not remove. As a result they wanted to replace the entire mounting assembly which of course would have been more money on top of the work I actually needed.I came to this Car-X for a second opinion and, after considerable effort, Joel and Adrian were able to free the stuck fastener and save me the cost of additional parts. I will always trust this shop to do only what's necessary to get me back on the road!
My husband came here for an oil change, and manager John Plesha was professional and courteous. Explained to him what else was going on with our SUV after our service was complete, and instead of suggesting he repair it now, he went the extra mile and mentioned we should check with our dealership first as the car is still under warranty. This will save us a lot of money, and weâre really grateful! Will definitely come back for service with him again.
100% would highly recommend anyone to use this Car-X for any problems their car might have. I have had no bad experiences going here and all of the employees are very professional and nice. If I run into car trouble again, I definitely know who Iâm calling next.
My second visit and I am even more impressed than I was on my first visit! These gentlemen are professional and honest! I do not see a reason to find another place to have my vehicles serviced! Thank you!
Just got my oil changed. Scott was very friendly and informative with other work my car needed for my best interest. Really fast service, felt like i was a priority, it was great! Def will be coming back for future needs and will be recommending others here as well. Keep up the great job!
Came to Car-X for a new set of tires. Was met by Patrick who got my car in immediately. The customer service here was great. They have coffee and a tv as well as a bathroom if you have to wait there as I did. They checked my alignment after putting on the tires and found that it was just slightly off but they helped me out and corrected it for free. All around took about an hour and a half to get me in and out which is great for a Saturday especially considering I made my appointment the day before.Highly recommend the guys at Car-X.
It's integrity and character that makes this Car-X worth going back to, but this also needs to be reciprocated by the customer. Don't expect something for nothing....Keep up the great work!!
Fantastic service! I highly recommend. They are very considerate of the customer. The entire staff is great.
Excellent service! Had a piece of metal in my tire. They were able to remove it quickly and there was NO CHARGE!! so grateful to get back on the road with no worries. Highly recommend!
Stopped here to get my daughters tire checked out. They checked it repaired it and sent us on our way at no charge! All people were very friendly and helpful! Highly recommend this place!!
Wonderful place and staff!! Jason and the guys in the shop were extremely pleasant and polite to work with. He told me exactly what was needed to fix my car, explained the process and even gave me a discount. I was out of here in no time! This is now my go-to place for all my repairs. Thank you again!!
