Kevin the manager answered my many questions...gave me good prices on the work needed. Did the work quickly and out the door. Kinda old school, meaning the way things used to work. Fair...honest...quick service. Will go back for a couple more things on my Caddy. Seem very trustworthy ! ( all that and had no appointment)
I have made my decision to visit this branch for every car repair that I need because Kevin, the manager is very accommodating. He makes you feel important and he makes sure that your needs are taken cared of. He also makes you aware of any promotion that the company has every now and then in order that he could help you save money.
I stopped in 15 minutes before closing when my check engine light went on and I was nervous to make my long commute home. The owner sent one of his autoworkers on a ride with me to check out the sound I was hearing and they diagnosed it immediately. Then, they ran the code to determine what the engine issue was so that I felt comfortable to drive home safely. I took up their time right before close for absolutely no charge, but what says even more was the friendliness of their workers and the genuine concern they had for me. Great service and great people!!
Kevin and crew are the best! Wouldnât take my cars, my daughters car, or my moms anywhere else! Shout out to my favorite tech Mike who has years and years of experience! I say this being a former mechanic and long time handyman. These guys can fix almost anything. Courteous and helpful always. You wonât be disappointed!
I brought my van in for an oil change. I was promptly greeted by Kevin who was very welcoming. After an inspection, it was determined my van needed some additional repairs. I was given a detailed report with pictures. They were able to accommodate that my family was leaving town the next day and finish my repairs the same day. They offered great service and updates on my vehicle. It was a very pleasant car experience - despite car repairs always being somewhat stressful. Thank you Kevin and staff!
They did a great job checking my prospective used car purchase for any issues and followed up to make sure nothing further had come up. Great service
Great service! Kevin was super friendly. I was charged a super reasonable amount for repairs and my taillight bulbs were even fixed for free! Iâd recommend this location to anyone looking for a quick repair for a reasonable price and amazing service!
I brought my car in because it was making noises when starting and when turning, after I had had some work done. Kevin squeezed me in when they already had a full schedule because he knew how concerned I was about my car. They took my car back and let me know that the problem was that I had no oil in my motor, went through the steps to show me how to check it on a regular basis and how to add more if needed, and it all of this without charging. My mom and I have trusted Kevin and Mike to take care of our cars for years, and we will trust them for years more because of the outstanding service they give, and because of how they will help as much as they can with finances as well as do as much as they can to show you exactly what the problem is. I would recommend this car X to anyone in need of any sort of automotive work, these men know what they are talking about and truly care about their customers.
Service and staff are amazing. The manger was amazing and really knows his stuff. Was having an issue with my check engine light and once I explained to Kevin the issue he knew exactly what it was. Left my car with him in the morning and had it back that afternoon. Car is running better than ever and haven't had an issue since. So thank you Kevin and staff. Keep up the great work
I had a great experience! Great customer service! Made a same day appointment and my car was looked at in a very short time. I had a headlight issue where I couldn't figure out the problem. Car-x fixed the problem right away, thank you! Definitely recommend 🙂
They are very helpful and clean and friendly. They do good work and listen to you!
Great service. Good quality work. My tire place.
Good afternoon,My name is Miriam. Approximately 1 1/2 weeks ago there was an incident which ended up three tires completely blown on our car. Lucky for me there was a Car X located at 1098 Dundee Rd, Palatine, right across the street from where this happened. To say that I was upset is an understatement. I sat in my car for a few minutes thinking about what had just happened, only because we just had four new tires installed not even six months earlier. I wasn't crying, I was sobbing at what had just happened. Then Daniel saw me just sitting in my car and came out to see what was wrong and just listened to me. He told me not to worry, they would take care of everything and it would be ok. He would come out to make sure I was ok. These are times where unfortunately I feel Customer Service is on a huge decline. I did not feel like this at all working with Daniel. He was attentive, listening to what I was saying and feeling at that point. He went "ABOVE & BEYOND" what Customer Service should be. Am I saying you you need to act like my best friend, no, but when you see someone who's obviously upset, is too much for people to try and make you feel better? For all the service reps out there, just remember how you would like to be treated . A smile speaks volumes.Daniel, thank you so very much for your AWESOME SERVICE. You can be sure when we need our car serviced , you're the one. Thank you again.Have a great day and Happy Thanksgiving!!!GREAT JOB!!!!!!!
Very fair prices great service
Ed and Gustavo were so friendly and helpful! I will definitely be returning to this Palatine location. They both went above and beyond to help me and showed me around the car and what I may consider servicing in the future. Ed even noticed a loose plastic wire near my trunk that always pops out when I shut the trunk and he grabbed some zipties and fixed it, that was really nice of him. Thank you!
Very good people and excellent customers service'sbut TO expencives. But great personality and excellent helpful. Thanks...RBL.
I had a wonderful experience. August was friendly and helpful and knowledgeable. I will come here again!
Always great service. The whole team is professional and very knowledgeable. They also worked with the extended warranty company to get the problems covered.
Wow!!! How often can a female go to an auto repair shop and NOT be taken for a ride. The guys at CarX in Palatine on Dundee are the best. Did a diagnostic told me what absolutely positively needed to be done and the order to do it an not cost me an arm and a leg. I highly recommend them to everyone.
It was my first time stopping at this place for some tire change and alignment on my car, they did take care of it right away and the prices are the best around, Pete is an awesome guy,he explained the problem he found on my car and went above and beyond to solve it,he never tried to âpushâ anything,actually he did as many calls as needed until he found the right part with the right price... if you want a 5 star service with the best price then this is the place to go!!!Nice talking to you today,Pete!
Pete has been great to work with. I threw a new lift kit and tires on my Tacoma and heâs taken countless phone calls to help me out. Taking it back in to have them do a bit more work and have been more than fair to work with.
I will always come back to get my car fix at this establishment. They saved me 400 dollars and Iâm very grateful. Show how much they care about customer loyalty! I highly recommend this place. Special thanks to Pete for making this experience a pleasurable one!
