Was definitely pleased with this location I was greeted upon arrival, had an appointment setup prior to coming in. I can say the customer service was above and beyond from the store manager to the technicians everyone explained very thoroughly what needed to be done and how my needs would be met to get our vehicle fixed. Everyone was very pleasant and watching interactions with other customers was very heartwarming just knowing everyone is being taken care of because we all know how car maintenance can be a headache. This location seems a little understaffed just like other so I do recommend hiring more staff but overall I will be coming back for regular services and repairs thank you all for your help and look forward to working with this great team of people further!!
Promised 4 hour turn around .At store closingStill no callPicked vehicle up next day.Adequate work25 greasy hand prints on windowGood customer serviceProduct worked perfectly after installation.
Came in 30 minutes before close and they were extremely nice about it and took me in right away to check my leaky tire. I am extremely pleased with the urgency and care this team and Tony in particular has shown me. Thanks for the help Guys.
They were great, they got me in right away after I was tired in. What a relief. I will return. I need to get an oxygen sensor for my suv, will have them put it on for sure. Cheaper for oil change and tire rotation then dealership plus don't have to wait 2 hours.
Let's talk about the true meaning of being in a pickle. It was a Friday afternoon, piles and piles of snow from the storm did i shovel, just to get my car clear to drive away. I happily go in the house feeling accomplished and return to start my car and boom, she won't crank. WHHHHY!!!!! I call AAA thinking it's a minor fix of a battery replacement, WRONG! It's the alternator, said what? I call up CarX in my attempts to do everything but contact the dealer, this kind voice on the the other end, (Joe) takes a look at getting me going , only to tell me all the places he knows for parts are out of stock. "Here's what I'll do, what's the best # to reach you, I want to give you a call back, check a couple of things and let you know either way." "Great, thank you!" Joe kept his word, called back with great news. I towed my car Monday, had someone deliver the down payment Monday for the part ( all while I was at work)and by Wednesday I was back rolling!!!!!!!! Let me say this, Joe is not a one man show, he had an excellent work partner Rick to help get things done. And they worked HARD and diligently to provide superb customer service, and quality assurance. When I picked up my car, I got to meet the men behind the job and just as sure as I was talking to them on the phone, their personalities matched in person! THANK YOU GENTLEMEN, for treating a lady with respect, and respecting the lady and her ride lol First time, and I will SURELY return for any other services. CHECK them out if you want that comforting interaction, quality service and genuine customer care. P.s Chevy girls don't play about car care lol
Purchased tires online and had Car-X put them on my rims. Rick at the Crestwood location is very knowledgeable, helpful and professional! Nathan was very patient with my ancient 1991 beast and it's quirks. Will go back for any future issues which are bigger than me!
Great experience, knowledgeable and expert staff and the best price! Definitely going back again!
The guy's are very fast and respectful. They got me in and out in a very professional manner so that I could continue on to the DMV and get my plates
My first interaction with this location is they helped with topping off my oil. Since it was so pleasant, I went back for a problem I was having with my car shaking. Coming in as a girl by myself, I expected being told a bunch of stuff that I didnât need. I was absolutely wrong!! They were very professional, only talked to me about the problem I came in with and only suggested a thing to go with my service. They showed me the issue and explained everything. When I came back to pick up my car I was addressed personally after only one interaction. It was very nice. It was that small corner shop feel with a brand name behind it. I have been looking for a place I trust to continue to go to and I have found it.
The Manager Chris and The Technician Joe were very knowledgeable and professional. I would highly recommend using them in the future.
Nice guys. Efficient scheduling and service. Helpful financing options.
I was on my way home from work and noticed a CarX on Watson Rd. I pulled up on the lot and went into the store and spoke with Nick Massey ( the manager) about my issues relating to my brakes on my Challenger and how I have been waiting for weeks to get my car checked at another location but there were issues with staffing at the location. Nick didnât hesitate, âhe said if you can come back at 9:00 my tech can get your car in to look at it. I waited and the tech came and pulled my car in. Nick came and told me what my car needed and it was under warranty and he will take care it. I appreciated the Five Star service I received from Nick. Thank you so much Nick!
We have both of our cars serviced here because the staff is HONEST, COURTEOUS, and are EXPERTS at what they do!!! Recently, I went to the dealership to have my AC fixed. The dealership wanted to charge me thousands of dollars on top of the hundreds I had already paid for the diagnostic check and recharge. I took my car to Car-X two days later, for them to simply find a blown fuse. I got my car back in a couple hours and only paid a very small fraction of what the dealership was wanting to charge me for their misdiagnosis.This is not the first time Car-X has come through for us. A good mechanic is hard to find, but we have found GEMS at this location. Thank you and please don't change!
Hands down the best experience Iâve had. I called needing to get an oil change ASAP. Austin was so sweet and helpful. I will definitely return! Customer service is so important and Austin was a 10/10. I appreciate you getting me in and out! Youâre awesome!
Today I had to get my rear tail light replaced because the plug had corroded and was no longer working.I went to one location and was told that they could do the work but I would have to come back at 1:00 to get the job completed. The manager quoted me a price of $300. There were no cars in the lot and no cars in the service bays. I said yes and left . This gave me time to think. Being unsatisfied with the price quote and having to wait till 1:00, i visited the location at 9965 Watson Road where I talked to Jacob the manager. He was very knowledgeable and kind. I showed him my issue and he got on the phone and found the part needed. His quote was $160.00. He was able to get me right in and had the job done within 1 1/2 hours. Needless to say I will not be going back to the other location. I want to commend Jacob for his great customer service and knowledge of car repairs. You can count on me as long time customer. Excellent Service!!!
I have had the pleasure of visiting Car-X several times. The prices are great and quality of work is fantastic - and the gentlemen who work there are extremely friendly. Jake is fantastic - he always makes sure I am satisfied with the work performed. I highly recommend them!
