Extremely professional my mechanic Brian inspected my vehicle fully then brought me out to show me the problems I had going on with my car. He explained in very good detail the pros and cons of fixing vs not fixing my issues. I will be scheduling my work. It was a free brake inspection. Would recommend taking your vehicle.
This repair shop is the best mechanic and most trustworthy auto shop Iâve ever been to in my life in my 47 years. The management and technicians tell you the truth and always are in. They look out for your best interest. They are fair priced and have exceptional service. -Todd Altepeter
Called a few places this morning and couldnât get booked anywhere, until I called nick ballard, Iâm pretty sure he was busy and had a lot to do but he told me come in and heâd take care of me. I initially came in for an alignment, but unknown to me I needed more than that. Instead of doing the alignment like I asked he advised me on several other issues that I should take care of first before the alignment. My mechanic Tom was very observant of my car and what repairs needed to be done. Although I wasnât able to get anything done because of my funds, nick pushed and pulled every string he could to help me out. Overall excellent customer service. I appreciate the honestly from nick he really helped me out big time!! I WILL BE BACK
I was hesitant to take my vehicle to Car X because of an unfavorable experience that I had with a shop that was similar. However, Car Xâs representative, Nick, was professional and pleasant, and assured me that Car X valued the customers. Also, he provided progress updates on repairs, which I thought was great customer service. I was satisfied with the repairs, and I would not hesitate to recommend Car X Tire & Auto.
Daryl and his team were great. They were able to take my car in right away when I got there. They did an inspection and Daryl told me everything that was wrong with it. He also broke it into things that needed to be fixed for safety and things that weren't as a big of deal. They also took me back twice to show me what was wrong on the car and explain why it needed to be replaced or what was wrong with it. I never felt like I was being sold on something I didn't need which was really nice. I will take my car here in the future for work done on it or other small things. They were amazing
Great shop! I was driving nearby when my truck started making a strange noise under the hood, fearing a break down i pulled into their shop and requested a visual inspection. Without an appointment, they were able to get my truck into the shop and do an inspection on it to help me out. I appreciate it and will definitely be scheduling any other maintenance or repairs with them in the future!
James the service manager was very detailed to my concerns, but also to every customer as I was waiting for my transportation. Greatest automotive experience. High five rating all the way!!!!!!
The workers at Car X are always helpful and they started working on my car right away. I didnât have to wait long at all! They are always friendly, courteous, tentative, and provide quality service. I definitely recommend going here for your car service needs!
Needed what I thought was just brake pads but ended up needing rotors too. Shocked at the price indeed⦠however found out they were compatible to others. Fast, friendly and efficient.
Service was fast, family pack for oil changes are a great deal. Brakes and rotors are expensive. $500 just for front!!!
I love this location! I always bring my car here when I need something done because they have the best, most hardworking & honest employees! They are so helpful and very efficient, and so kind every time I come in!
Great experience! Daryl enlightened me on services I could need in the future that I didn't have a clue about and he was very professional. I was in and out. Didn't get the other employee name who help service my car but he was fast and awesome as well. Keep up the great work! 😁
Iâve been coming to this Carx for years ever since I had my first vehicle. Since then Iâve never had bad service, the staff was always nice, courteous, and honest. Daryl was amazing he helped me out every time Iâve come in. Thereâs nothing better than a person thatâs honest with me and doesnât beat around the bush. Overall coming here was a great experience and I suggest that anyone who is having vehicle issues comes to this location for service.
I absolutely recommend this location!! After searching for a place to get my headlights replaced for days, I had almost given up! I saw this Car X as I was driving and thought Iâd see if they could replace the bulbs for me (I hadnât heard of them prior to today, so I wasnât sure if they were strictly tires or something). When I went in, the gentleman at the front desk was super accommodating and reassuring that it wouldnât take me a few days or âseveral hoursâ as I had been quoted at plenty of other locations over the phone. He just said âI should have it done in 1:30-2 hours and Iâll try to get to it sooner if possibleâ. I was out of there in under an hour, and they were plenty busy, they just knew how to handle themselves and have excellent turnaround! All in all I was so thankful and will definitely recommend them to anyone in the area!!
From the time I went in, I felt less anxious. Darryl was very knowledgeable and of course professional. He walked me through everything and all without insulting my intelligence. I have bragged to my friends and family about how great this experience was for me. Try them, you won't regret it.
Daryl was very professional, honest, and kind. This is my go to place from now on since it is hard to find a shop with people you can trust. Meineke abruptly cancelled my appointment and now I am glad they did because I called Car-X and Daryl told me to immediately bring it in and within the same day my car is fixed. I was given an honest assessment of the work done, and Daryl answered any question I had.
The CarX team at the Fairview Heights location were very professional, helpful, gave great customer service, and are funny too! They have been great to work with. My mother referred me to them and she says nothing but good things about them. She goes there for everything. I definitely recommend CarX to anyone!
HIGHLY RECOMMENDED!!!I just wanted to take a moment to share my delightful experience with this shop. They were extremely clean, professional, and well priced. I highly recommend this establishment for your tire and automotive needs.
Awesome place!!! Will only be coming here from now on. I called right when then opened and they were able to get me right in for an oil leak, they were very respectful and knowledgeable and really cared about me and my car.
Daryl was very knowledgeable and professional. He performed an excellent service at a very fair price. Left me feeling confident and assured I wasnât getting ripped off like other shops. Will 100% come back with any other car needs. Recommend anyone else to stop by and see him as well.
I called and spoke to Darryl this morning and he was so kind and they got me in same day got me done same day! They wasn't trying to get over and take advantage Thomas worked on my car he was awesome as well! Told me what the issue was and what was the best way to take care of it!!! They were all great from start to finish! Loved the experience will definitely come back for all my car services!!!!
I want to thank Mr Alex the manager at the Fairview heights location for his professionalism, understanding, and concern for the services. He is the type of person that you appreciate doing business with, more people should be just like him.It's hard to find people that actually care about the customers and their property. I will refer my friendsto him and his shop.
Best customer service I've had in a while. I had just driven in from Chicago for work (approximately 4.5 hours) and as I got into town my "check tires" had come on. Knowing that I had to drive back the next day, I wanted to get the tires checked asap, better safe than sorry. I googled and found the nearest car/tire shop and found this gem. I called and spoke to Alex, who was amazing from the very start. He told me to come on in and would take a look at it. He checked the tires and normalized the pressure and showed me how to check it from my car as well. He took the time and explained and showed me everything and I cannot express how much I appreciated it! Thank you so much Alex for being amazing at what you do!! 😃😃 Highly highly recommend this place!!!
Emergency Tire Patch Whilst I Was In Town Visiting Parents: Was scheduled to leave the next day for a four-hour drive, and needed a quick, but also safe & thorough repair after a nail was found in my tire. The guys at Car-X Fairview Heights were super understanding of my situation. Service was fast and friendly from start to end, and I left feeling like my car was placed in great hands, and that I would have a safe drive home. I HIGHLY recommend this place for your tire and auto needs, they are fantastic, A+++. Cheers!
Very professional, very polite, and very personable staff. They were able to help me get my car scheduled and taken care of when they said and it took the time they said it would. I would definitely refer family and friends here and I will be back as well!!!!
Had a tire that was loosing air, they were able get me in and find the source of the leak quickly. They had to order a new tire for me. The mounted the spare tire to get me by over the weekend and had the new tire mounted and balanced ready to install when I got off work on Monday! Great customer service will certainly go back for future tire work if needed!
