Derrick gave excellent customer service as well as the mechanics. He made sure all was working properly the next day and was upfront on issues and cost. They were honest and did a great job taking care of my Ruby car (her name). This is the place to get your car service. Thank you.
My family and I come here all the time and they treat us beyond better than family. They donât give you the run around or try and add on things. They are very honest and take care of their customers. They do amazing work and have your back always. I love them and the place. I would always recommend here over anywhere. Oh and VERY AFFORDABLE..
I've been trusting Derrick and his team at the Granite location for almost 3 years. My best compliment is Derrick is honest. He and his team do what they're great at; and have told me a few times that my car troubles are outside of their scope & should take to a specialist. They didn't "experiment" and cost me hundreds before telling me. He was just straight-up.I've never been disappointed in the 20+ visits over the years for my 3 cars.
Derrick and his guys are great. Took my vehicle in to get new tires and they found some items that were not safe to continue driving the vehicle. The took care of dealing with the Fleet maintenance authorization and got me all fixed up!! Very polite and professional!!
Our car caught a flat tire, so we stopped by this location to get it repaired. Once we got there, the Service Technician Sean did a free inspection and found the car was unsafe to drive on the road due to multiple repairs. Derrick made sure to explain to us what was needed to get the car back on the road safely (new ball joints, control arm, tires, and brakes). They were expensive fixes but I never felt like I was being cheated or lied to about what needed to be fixed.I drive for work, so the car experiences beyond normal wear and tear. The team was straightforward with what repairs had to be done and what would need to be done soon. We dropped the car off today and in 3 hours the repairs were done. Drives great now and we couldn't be happier with the job done.
What a great nice professional crew and Mr Derrick is the best they come. Thanks guys I will be bk in the future.
I personally saw Derrick today. He was awesome! Would give him more then 5 stars if possible!
Excellent experience. Manager was very professional and courteous. Took care of all my questions. Never felt like I was getting the run around. Definitely worth the time and money.
Granite City location fixed Fairview Heights mistakes in a fast, professional matter. Definitely my go to from now on even though it's a farther drive. Definitely worth it!!!!
An amazing Customer Service. Derrick, was with me in all the process telling me about all the process. He was amazing and kindness. The person who was in charge of my car, he was really nice and kindness. I love the place and the environment. Extremely recommend 👌🏽.
Sean at Granite City excellent service technician and his costumer service top notch job well done
I love the attention to detail and the way they go the extra mile to make sure my car is running just fine. I love Derrick, Travis and Matt! This is my number 1 car shop!
I had my oil changed and my tires rotated itâs was a pretty fast turn around and reasonably priced. Very professIona staff! Our go to place from this point on!
I would have to say one of the bast places to get repairs done in town. They have always been honest and fair when it comes to repairs and pricing. Do great work and will help where they can. Plus they have in house financing that can't be beat.
3rd time going there in the last 3 or 4 years. Derrick has helped me every time. I can't say enough about his patience, customer care, and attention to detail. Total pro. Always positive. It's never a good visit to begin with when taking your car in for repairs. Derrick makes it a painless as possible. Service on the repairs have always been prompt and always with a good communication. Very pleased. Derrick is a superstar.
Matt and his team were excellent. I called them this morning and they got me in and back on the road before work. Even with my antsy kids in tow, they were patient and extremely nice. I will definitely be going back to them with any other issues I have.Thanks you guys, you're awesome!!!!
Was having lunch with my daughter when I tried to put my door on child lock but I did something to were I couldnât close the door at all. Walked over to ask for help and the guy drives my car over with the problem fixed. So apparently all I had to do was pull the door handle 😂😂😂🥴 my dignity is gone🤣😂 but great service and kind words. Thanks guy!
Wonderful service and wonderful employees. I am 100% satisfied with my experience at this establishment. The staff was friendly and the service was outstanding.
Carx in granite city is amazing! Iâve done business with them for several years and they are awesome. My Toyota to my Nissan Versa. Derick the manager is awesome and willing too work with you and extremely honest. Matt is always awesome. I had too get a new muffler and he did an incredible job in no time. Check these guys out. Fast service and super sweet..!
Extremely helpful and friendly people. They fixed my flat tire in no time and even put air in my spare tire. I will definitely be coming back!
Car-X is the best, compared to other repair facilities I used to go to.I've been and will always be a loyal customer, the Mechanics there are very informative, and explain everything, and warn you if a service that you may request may cause more harm then good.For example my 92 Dakota had old burnt transmission fluid, they explained that sometimes changing out the fluid could cause it to slip or not move at all.I appreciate that they warned me, but I went ahead and went threw with the service think God my truck still runs, and shifts even better.Brian was manager when I first started going there, Now Derek is Manager, and is knowledgeable he'll help you explain all your options and recommendations.Thank you Car X team for your service.....
Everyone, if you're in need of some quality car maintenance go down to Car-X in Granite City and talk to Derrick. He'll make sure they get the job done correctly and in a timely manner. Their products typically have warranties and they have no problem doing it again if you bring it back free of charge. That's rare. For my vehicle, Derrick and his Staff fixed my hanging bumper just out of the kindness of their hearts. 10/10 Customer Service! Go check them out!
