iâve been coming to this car x location for about a year now, and the customer service here is just spectacular. the technicians know what theyâre doing and do it very well. Barry is the best! 10/10, i recommend this place to everyone i know, especially any women in the STL and surrounding areas. my experiences here have been nothing short of amazing. the team here takes great care of me and my vehicle and i never have to worry about anything. a one stop shop with the best team around.
This store is outstanding in my experience with other Car X locations and others of the same kind of services. Barry took the time to explain what my options were for front end work. He gave me range of cost and followed up with doing what he said they would do. The van rides and handles so much better. His staff are excelled and that shows. I would highly recommend them to anyone and will.
My first time using Car-X and the service was fast. But the best part about it was that their customer service was AWESOME! Miles above any of the competitors that I called. The last thing that you would want is bad customer service when you are in a crunch, so their service was greatly appreciated! Thanks to Barry and the crew!!
Went to Car-X when my starter went out. They were very communicative in every step of the process. They set me up with a reasonable price for a new part and replaced it within 24 hours of when I dropped it off. Great customer service, reasonable prices, and no upselling.
I have been to this location multiple locations for both routine inspections and oil changes as well as some more involved repairs. On all occasions I have worked with Barry and he is friendly and clearly communicates what needs to be done. I have found the work to be done well and the pricing to be fair and as expected.Even when I had a minor but possibly unrelated issue pop up after the most recent repair they took the car in promptly and handled it for me without additional charge. All in all good work and great service in my experience to date. Thanks!
Greatly appreciate the help and kindness. It was extremely busy with a lot of customers trying to get things done on a Saturday. I had an unexpected flat repair and ended up in the same boat. Gentlemen at counter nicely explained the situation, but confirmed they could get to it later in the afternoon and they did. Greatly appreciate their help during an already crazy day for them. Outstanding service and will be back.
I got a flat tire on my way home from work. I called Car-X because I was less then a mile from them to see if they could help me with putting my spare tire on my car. They were able to fit me in right away even though it was near their closing time. Super fast and friendly service and they didnât even charge me for their services! They were life savers that day and I would highly recommend them!
I had multiple issues recently going on with my 2015 Chrysler 200 and wanted to get this resolved. And being honest, Iâm very skeptical of repair shops due to past experiences of being over charged, poor customer service and lack of transparency and honesty.I reluctantly took a chance to try a new place with hopes of having better results than what I have had in the past. So I took a chance and drove my car to Car-X Tire & Auto on Dorsett Rd in Maryland Heights.The manager, Barry Leeson, who took care of me was sincere and genuine. He and one of his mechanic (I didnât get his name, but it might be T. Farris) addressed the problems I was having with my car as if they were working to solve and repair it like it was one of their cars. It turned out that the problems I was having was worse than I thought. They had to keep the car overnight and start on it again the next day because of a previous part from a different shop used before was incorrectly installed. That made it almost impossible to replace it with a new part.Barry and T. Farris seemed to take the problems and frustrations I was having with that car personally. And they were determined to get it back to me ready to drive in good shape. I am extremely satisfied with the personal service, honest communication, respect, genuine response, and effort I received from them.I would recommend anyone I know to go to this location, and if I have any other car repairs needed Iâm going back to this Car-X shop.Stephen.
Great experience! Purchased a set of 4 tires. Price was competitive and exactly as quoted with complete installation, balancing etc. and even a rebate certificate. Staff are very friendly and professional. I use their service for oil changes as well and have always been satisfied. Will continue to do business with them, and have confidence in them doing good work at a reasonable price.
Great experience during a not so great time. Just moved to the area recently - ran into 2x blown out tires late yesterday and wasnât sure who to turn to. Contacted this location near closing time and spoke to Barry who was able to help me out immediately. He was able to get the tires I needed by this morning - fully installed by just after noon today - such a quick turnaround! I will definitely be going here for any of my auto repair needs moving forward. Thank you!
This shop is amazing! Tells you exactly what you need and now has this enhanced system that sends visuals of the repairs needed right to your phone. Awesome service! Thanks guys!
I needed something done last minute and they fit me in despite being incredibly busy. They were fast, friendly and fairly priced. They will be my go to repair place from now on!
My SUV is running SO much better and I have noticed a major change in the gas mileage. Braking is 100% better now with the new brakes and the cleaning and flushing of the engine and its components made a huge difference!!!!
My car was past due for maintenance and my horrible gas mileage was proof. Barry got my car completely serviced and my gas mileage has improved so much!! It is running like new and the brakes feel much better when I stop.i appreciate his honesty and great work
I was in an out very quickly for a brake pads and disc replacement for all 4 of them without having prior appointment. They accept the job and return the car even before end of day. Very very happy with this. Will come back for more service!
Tom in the office there was extremely help ful in getting me in when there was an apparent schedule issue. They were fast friendly and good price!Thanks
Took my wifeâs car here after I hit a curb, they got me back on the road the same day. This was the only place in Maryland Heights willing to save my marriage. The car is better than when we took it off the car lot.
Zach was great and professional. If you ever want great service ask for zach! Awesome job.
Great and professional staff, extremely friendly and knowledgeable! Great experience and fixed my vehicle fast! Highly recommend CAR-X to everyone! I wl definitely be back!
I had a flat and they noticed all my tires needed to be replaced they were helpful and fast a great group of guys highly recommend.
While traveling hours from home for medical visits we had a tire that began loosing pressure. We called several tire places and no one was able to get us in the same day and we had to get back home.Although the location was very busy, Barry told us to come on in and they would work us in. The employees were all so nice and helpful. They had us all taken care of while we walked next door to have lunch even after having to run to another location to get a tire to match the large size on the vehicle. They truly saved us from being stranded.
My car started making terrible noises and struggling to drive on my way to take my daughter to the zoo. I called and spoke with Zach, and he said he could get me right in to take a look at the problem. Zach and Barry were able to identify the problem, and check on possible recalls and write me up a quote. I was so impressed with their customer service and eagerness to help when other places I called wouldnât even have been able to look at my car until Monday. They even offered to turn on cartoons for my toddler while we waited.
Everyone here is very friendly and they are very honest about what's going on. They tell you what you need and tell you if something is wrong. There's no secrets when you go to Car-X Tire & Auto. They are very reliable and quick on service.
Good shop to get many of your auto things done. Associates are courteous and got the work done in no time.
I have been going to this Car X for a few years now. What I like most is that they give you the estimate up front, before any work is done. Youâre not hit with sudden fees, and if they do notice something else is wrong, theyâll let you know before hand & let you make the decision. No high pitched sales. I wish other mechanics would follow their lead!! Very nice and courteous staff as well. Iâve had to take my car in at the last minute, and 95% of the time they were willing to squeeze me in. Yes, I did have to wait, but it beats not having the use of my car for a day or two. Highly recommended 👍👍
The staff and manager, Tim Farmer, did an amazing job identifying my problem, finding a solution, and fixing it within hours of my arrival. And it was affordable! Great Job, Car-X!!
My muffler broke on a speed pump I called they were able to see me right away and it only took 54 minutes and I was on my way with a very quiet car safe to drive. They are awsome,efficient and very professional.
The guys at CarX on Dorsett are Amazing!!!! They went beyond my expectations to assist me. They saved me from a Huge financial hardship when I took my newly purchased truck to them. I recommend them to everyone I know! Itâs nice to know there really are honest mechanics out there!
Was traveling for Edward Jones in St Louis and got a screw in my tire on my way back to Chicago- called a few places on the google list and was told I was out of luck because they were too busy- called Tim at Car X and told him i was stranded....He and his team helped me out straight away so I could get back to my family after a week of travel. They didnât have to, but went the extra mile to help a stranger in need! Car X is a new friend of mine!
