This was my first time going here for service. Pulled in as my car was literally dying. Had an idea that it was my alternator, and it was confirmed. They were booked for the evening but still replace my alternator for me anyways. Got it done within the same day. They were very nice and even stayed late to work on my car so that I got it back the same day. I truly appreciate the guys here. I will definitely be going back for my mechanic needs in the future. Thank you.
Was only there to pick up my son's car, but the guy behind the counter was friendly and helpful. I've used two other Car_X's in the past and was really pleased with them. Will consider this one as well, for future needs.
DO NOT TAKE YOUR CAR HERE! They don't even actually change your oil. This is what my oil looks like, a few miles after they "changed" it. UNCHANGED. I noticed a leak a week later, so was checking my levels and found this, my super dirty oil, after only a few miles driven (I work from home). I own a $30k car, with under 30k miles on it, and they set me up for damage!Not only that, if you have a coupon, they will lie to you and say it's already included, when it's not. After my first time there with my vehicle, I called ahead to make sure no coupons were applied to the quoted price. I asked very specifically for their non discounted, FULL starting price (due to what happened with my car, they gave me $5 of the $15 off coupon I had, saying $10 was already assumed/applied). When it was time to pay for my son's oil change a weeks or so later, he (Tony) again tried to tell me the coupon was already applied, meaning starting price for a synthetic blend oil change would have been $75, not the $60 he quoted me. When I told him I called and specifically asked for the no coupon, no discount starting price, and he told me it was $59.99. He immediately became upset and belligerent, in front of my son. He angrily/loudly said he would not sit and argue with me about it, and then started aggressively banging on the keyboard. Ultimately in his tantrum, he gave us the coupon price, while making things very uncomfortable for everyone. I will NEVER go there again, and I will tell everyone I know to also avoid them at all costs.
Great and quick service. Had a couple tires installed 3/04/22 and had the best service from Tony T. He will treat you right! Honest and gives good advice. Great personality and convo while waiting.Will always bring my cars to the cottage Grove location because of experiences like this.
This team always goes above and beyond. Iâve used them three times in the last 18 months and they are very honest. Iâll drive 20+ miles to use them and guarantee integrity.
Management were very helpful with selecting proper tires for my AWD car, giving multiple choices. It was a same day service with ordering the tires, and after they arrived, weâre installed with the hour. I always use them for oil changes too. Highly recommend using their services.
Manager Tony was Awesome! He found the problem and fixed it while I waited! He was patient and mechanics were super knowledgeable! I drive a Lexus 570 and had second thoughts of not using dealer .. Not anymore! Prices were fair .. I highly recommend this Cottage Grove Car X! THANKS TONY!
Great experience with these guys. They took the time to check any issue and found some that we had no idea about. Very glad they took care of it and helped keep my family safe.
GFs car had a flat. I got air in the tire and rushed it over. Got there just before they closed. Manager (forgot his name) was so understanding and brought the car right in. The tech found a screw, removed tire, patched it and was done in 20-25 min. Thanks again, Mike
They are fast and competent. I have been here on multiple occasions and feel it is one of the places I can trust not to take advantage of you.
Car X is where I go for oil changes. I stopped in on a Thursday afternoon hoping to make an appointment for an oil change, but they were able to get me in immediately. Service was quick and friendly. In the past, they have also rotated and balanced my tires. I like that their oil changes don't cost me very much. Highly recommended.
Tony saved the day! We were in town for a wedding when our check engine light came on. He was able to squeeze us in on a busy Saturday and the mechanics found and fixed the problem right away. Great experience!
THINK TWICE BEFORE PATRONIZING THIS ESTABLISHMENT.My son made an appointment online. He arrived approx. 15 minutes early for his appointment and told the counter person he was there for his appointment. My son was told he had no appointment, but he insisted he did. The counter person then asked "did you make your appointment online?" My son confirmed this. The counter person then said "for future reference, the online appointments don't work". He then stated he could get him in tomorrow - no apology, no offer to squeeze him in, etc., as they were not busy and an obvious mistake had transpired. All that was needed was to install 4 tires, that were already mounted and balanced.If your online appointment scheduling is not functional, disable it from your website so customers don't waste their time - or did your rude employee not want to perform this minimal service? Also, train your employees to have resolutions for situations like this and to treat customers with respect - CUSTOMER SERVICE. So much for supporting local business.
They are honest with their work and won't make up miscellaneous problems to price gouge ya.
Side note I'm a mechanic myself. Chris was great to work with. Didn't get pressured into anything, he was very polite and understanding to my situation. Nice local shop. Glad I stopped by.
I brought my car in for an oil change and a couple days later my wife had a rattle while driving down the highway and returned home to switch cars. I contacted Carx to ask if I would be able to bring the car back in a couple days to get looked at since I had to be home for my infant son who was sleeping. Carx offered to have someone drive out to my residence and looked at the car. They were able to determine what it was, was nothing they did wrong, but a piece had rusted and finally snapped. They drove my car into the shop and repaired it at no cost. Wonderful service!
Great fast friendly service, they get you in and out. There prices are in par with other service shops. They are next to McDonald's and Arby's so you can grab a fast bite while you wait. They make sure your car leaves better than when it went in and goes over the repairs they did and what your future needs.
Alone and a bit distraught over a flat tire, trying to figure out my spare. Car-X was across the way, so out of despair I called to see if they could help. They sent someone over right away! He changed my flat to the spare, so I was able to get my car to the shop. They helped troubleshoot the tire and made the best recommendation. They were friendly, professional, efficient, and honest. Chris and his team totally SAVED me and I am so thankful. If you need a honest car place in CG, this is it.
We have lived in the area for over 30 years. years ago I used to take my cars to tires plus to have work done on them. Over a period of years I had bad services and started going elsewhere. Then Car-X became the owner and my son went in to have some work done on his car and was very happy with the work and price, so I tried to use them. Over the last 3 times that Car-X has worked on my cars I have been very happy with the honesty, price, and the work that was completed. Thank you for your service and I am a loyal customer now.
Each time I call, the person answering is very respectful and accommodating to listening to my concerns and helping me scheduling a time with what I need done, not with more than necessary. I find the service very affordable and done right each time.
I was there on Wednesday July 1 2020. I had purchased 4 new tires and was there to get the tires mounted and balanced on my 2000 Grand Am SE. I had had an issue with my tires not being balanced very well here so I asked them to make sure they were balanced and checked to be good to go so I did not need to come back. After they were all done (by the way I was the first customer at 8am). They pulled my car out and as they drove it near the door I noticed that a hub cap was missing from the right rear tire. We looked for it and found it laying on the ground in the lot...so it fell off after 20 feet of driving, that should of been my first clue.... well the gentlemen at the counter Helped put it back on so I could be on my way. Well after driving it to work one time which is about 20 miles each way I lost three of the four hubcaps on the car Because the lack of attention of putting them back on right. So now I need to also buy all new hubcaps for all four tire. Not happy with this place and tires is their specialty....
Chris was very helpful and got me in on a day that seemed to be very busy. It was only a flat repair, but a big deal to me since we had to be on the road. Thank you Chris and Car X.
I have always had good luck with this location. The old manager Jim was good, new manager Chris is good. It seems like they hire good people who care.
We were able to get the front tires balanced on our vehicle at a cost much less than expected. Fantastic service, great value! Will definitely returnMichael
Outstanding service! They were very helpful and really seem to care about making it right.
I just want to find out from you guys how water pump for $50 and belt for $69, and the labor cost is $735 plus service fee of 39, making a total of $894 I check with other local shops around everything would have cost $400-500, Overcharged $494-394. Please do process my refund.
Great service! Very honest, and free Air preasure checks!!
Came in to get some general work done on my car last week, Jim was very knowledgeable and seemed very genuine. Will definitely be back next time my car has any issues!
Car-X has always been one of my favorite places to go! Friendly staff, that is there to help you get what you need at a very fair price! Will definitely be back!
Doing most of my service here!